Ugochi Elizabeth Ebeh

Results driven Travel Operations and Customer Experience Professional with over four years of experience coordinating domestic and international travel, managing complex itineraries, supporting visa processing, and delivering exceptional customer experiences. Experienced in leading travel operations, coordinating group travel, managing supplier relationships, and resolving travel disruptions while ensuring seamless service delivery. Skilled in stakeholder management, travel planning, customer relationship management, supplier coordination, and operational excellence.

Adept at working in fast-paced environments, collaborating across teams, and delivering high-quality travel solutions for both corporate and leisure clients. Passionate about improving travel operations, building lasting client relationships, and contributing to organizational growth.

Senior Manager / Team Lead – Tour Department at Royeli Tours & Travels (2024-01 – Present)

• Lead the planning and execution of domestic and international travel arrangements for corporate and leisure clients.
• Coordinate end-to-end travel logistics, including flight reservations, hotel bookings, airport transfers, tours, visa processing support, and travel documentation.
• Manage relationships with airlines, hotels, destination management companies, embassies, and travel suppliers to ensure seamless service delivery.
• Supervise daily tour operations and mentor team members to maintain high operational standards.
• Resolve complex travel disruptions, itinerary changes, and urgent client requests while maintaining excellent customer satisfaction.
• Collaborate with internal teams to improve operational efficiency and ensure timely execution of client travel plans.
• Build long-term client relationships through exceptional customer service and personalized travel solutions.
• Support the planning, marketing, and successful execution of international travel packages across Africa, Europe, the Middle East, and Asia.
• Ensure compliance with airline policies, visa requirements, and destination travel regulations.

Travel Consultant at Royeli Tours & Travels (2021-01 – 2024-01)

• Assisted clients with domestic and international travel planning based on their preferences and budgets.
• Managed flight reservations, hotel bookings, airport transfers, travel insurance, and holiday packages.
• Guided clients through visa application processes and travel documentation requirements.
• Responded promptly to customer enquiries and resolved travel-related issues to ensure a seamless travel experience.
• Liaised with airlines, hotels, and travel partners to secure competitive travel solutions.
• Maintained accurate booking records and provided after-sales support to clients.

National Diploma (ND) in Mass Communication – Institute of Management and Technology (IMT), Enugu (2018-01 – 2021-01)