Ugochi Lydia

Results-oriented Accounting and Customer Service professional with academic qualifications in Accounting and practical experience across banking, customer service, cash handling, sales, insurance, stock management, and business operations. Experienced in processing transactions, managing customer accounts, handling payments and cash, attending to customer enquiries and complaints, maintaining records, conducting stocktaking, and supporting day-to-day business activities. Strong numerical, analytical, communication, and interpersonal skills, with the ability to work effectively both independently and as part of a team.

Detail-oriented, adaptable, and committed to delivering accurate work and excellent customer service.

Bank Teller / Customer Service at ECOBANK

• Processed customer transactions accurately and efficiently.
• Provided customer service by attending to customers' enquiries, requests, and account-related needs.
• Assisted customers with account-related matters and provided appropriate support.
• Handled cash and supported accurate processing of banking transactions.
• Managed customer accounts and maintained professional customer relationships.
• Responded to customer concerns promptly and professionally.
• Supported smooth day-to-day banking activities while ensuring customers received efficient service.

Customer Service Officer at THINGS REMEMBERED, MMA2 AIRPORT

• Attended to customers and handled enquiries and complaints professionally.
• Processed customer payments and orders accurately.
• Assisted customers with service-related issues and ensured a positive customer experience.
• Conducted stocktaking and supported inventory management activities.
• Prepared reports and maintained accurate records.
• Maintained professional relationships with customers and responded to their needs promptly.

Marketer at AIICO INSURANCE

• Promoted and sold insurance products to prospective customers.
• Assisted with vehicle registration processes.
• Supported customers with insurance claims processing.
• Communicated product information clearly to prospective and existing customers.
• Built and maintained relationships with customers while supporting sales activities.

Marketer at VIRGIN BEAUTY INDUSTRIAL LTD

• Promoted and sold company products to customers.
• Conducted market research to support sales and promotional activities.
• Assisted with content creation and product promotion.
• Communicated with customers and supported business development activities.

Sales Assistant / Cashier at SWEET BITE EATERY

• Served customers and processed payments accurately.
• Received and processed customer orders.
• Attended to customer enquiries and complaints.
• Supported day-to-day sales and cashiering activities.
• Conducted market research to support business activities.

Bachelor of Science (B.Sc.) in Accounting – I-FATOSS UNIVERSITY, BENIN REPUBLIC (2021-01 – 2023-12)

Higher National Diploma (HND) in Accounting – LAGOS STATE POLYTECHNIC, ISOLO, LAGOS (2018-01 – 2021-12)

Ordinary National Diploma (OND) in Accounting – LAGOS STATE POLYTECHNIC, ISOLO, LAGOS (2015-01 – 2018-12)

Secondary School Education – VICTORY GATE SECONDARY SCHOOL, IJEGUN, LAGOS (2007-01 – 2013-12)