Ujang Akpidi
F&B Manager
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About
Overseeing all food and drink operations in the hotel (restaurants, event, bar, café, catering)
Experience
F&B Manager at DOVER HOTEL IKEJA (2014-01 – Present)
Overseeing all food and drink operations in the hotel (restaurants, event, bar, café, catering)
- Managing staff (chefs, waiters, bartenders, stewards)
- Ensuring quality service and hygiene standards are maintained.
- Menu planning & costing (making sure meals are profitable and appealing).
- Budgeting and inventory control (avoiding waste, controlling stock, negotiating with suppliers)
RESTAURANT MANAGER at ZEINA SUITE HOTEL (2012-01 – 2014-12)
- Guest Relations: Handle complaints and maintain service standards
- Menu Coordination: Work with the chef on menu planning and promotions
- Standardization: Follow strict recipes and processes set by the brand.
- Inventory & Cost Control: Prevent wastage, theft, and stock outs.
CUSTOMER RELATION LEAD at PINNACLE OIL & GAS LTD. (2011-01 – 2012-12)
Serve as the first point of contact for major clients and stakeholders.
- Monitor customer satisfaction levels and resolve escalated complaints effectively.
- Implement loyalty programs and service innovations to retain high-value clients.
- Set KPIs, monitor performance, and train staff on customer service standards.
- Ensure all customer interactions comply with oil & gas industry regulations.
- Uphold health, safety, and environmental (HSE) standards in customer service delivery
Education
First Leaving School Certificate – St. Vincent Primary School (2000-01 – 2006-12)
WAEC Certificate – Nkum Iboor Secondary Commercial School (2006-01 – 2012-12)
BSC. Business Administration in Business Administration – Open University of Nigeria Study Centre (VI) (2020-01 – 2024-12)
