Ujang John Akpidi

My name is Ujang John Akpidi,I am from cross river state ogoja precisely,I hold BSC in business administration

F&B Manager (Hospitality) at DOVER HOTEL IKEJA (2014-01 – Present)

Overseeing all food and drink operations in the hotel (restaurants, event, bar, café, catering)

• Managing staff (chefs, waiters, bartenders, stewards)
• Ensuring quality service and hygiene standards are maintained
• Menu planning & costing (making sure meals are profitable and appealing)
• Budgeting and inventory control (avoiding waste, controlling stock, negotiating with suppliers)

RESTAURANT MANAGER at ZEINA SUITE HOTEL (2012-01 – 2014-12)

• Guest Relations: Handle complaints and maintain service standards
• Menu Coordination: Work with the chef on menu planning and promotions
• Standardization: Follow strict recipes and processes set by the brand
• Inventory & Cost Control: Prevent wastage, theft, and stock outs

CUSTOMER RELATION LEAD at PINNACLE OIL & GAS LTD (2011-01 – 2012-12)

Serve as the first point of contact for major clients and stakeholders

• Monitor customer satisfaction levels and resolve escalated complaints effectively
• Implement loyalty programs and service innovations to retain high-value clients
• Set KPIs, monitor performance, and train staff on customer service standards
• Ensure all customer interactions comply with oil & gas industry regulations
• Uphold health, safety, and environmental (HSE) standards in customer service delivery

First Leaving School Certificate (FLSC) – St. Vincent Primary School (2000-01 – 2006-12)

WAEC Certificate – Nkum Iboor Secondary Commercial School (2006-01 – 2012-12)

BSC. Business Administration in Business Administration – Open University of Nigeria Study Centre (VI) (2020-01 – 2024-12)