Ukaegbu Kalu

Results-driven Hotel Manager with over six years of experience managing hotel operations, leading teams, improving guest satisfaction, increasing occupancy, and ensuring profitable business performance. Skilled in hospitality management, customer service, budgeting, staff development, digital marketing, and website development. Dedicated to delivering exceptional guest experiences while maintaining high operational standards.

Hotel Manager - Sudebic Hotel - Ajah, Lagos

(2024-01 - 2026-01)

• Managed daily hotel operations.
• Led and trained staff.
• Resolved guest complaints.
• Managed budgets and occupancy.
• Ensured compliance with health and safety standards.
• Coordinated marketing activities and improved guest satisfaction.

Hotel Manager - Bery Point Hotel - Ajah, Lagos

(2021-01 - 2024-01)

• Supervised all hotel departments.
• Implemented customer service improvements.
• Prepared operational reports.
• Managed inventory and supplier relationships.
• Monitored financial performance.
• Maintained quality service standards.

Assistant Hotel Manager - Lexy Hotel - Gbagada, Lagos

(2020-01 - 2021-01)

• Supported daily hotel operations.
• Supervised front office staff.
• Prepared staff schedules.
• Handled guest enquiries.
• Assisted with administrative and operational duties.

Bachelor of Science (B.Sc.) - Mass Communication - Madonna University