CLIENT RELATIONS OFFICER - Medical Art Center
(2021 - 2024)
- Served as the primary client-facing point of contact, providing clear, accurate information on clinic services and guiding clients through inquiries, bookings, and follow-ups.
- Surpassed departmental KPI targets by ~30% consistently over a 12–18+ month period, contributing to improved team performance outcomes.
- Developed and ran a structured client service approach that strengthened small-to-medium client relationships and supported business growth.
- Created branded content and promotional creative for company social media pages; strengthened campaign consistency and contributed to improved revenue performance over a 2+ year period (per internal tracking).
- Supported HR/Admin activities by documenting staff changes, organizing performance reports, and preparing internal proposals, improving record accuracy and decision support.
- Wrote and maintained Standard Operating Procedures (SOPs) for client engagement and internal workflows to improve service consistency and reduce avoidable errors.
Personal Assistant (Civilian Office) - 68 MILITARY HOSPITAL
(2018 - 2021)
- Provide support to the civilian head in drafting professional memos and letters for office and hospital use.
- Keep track of civilian patient medical information
- Providing support to the civilian head in his duties for the office success, including following up on the staff monthly salary for both permanent and temporary staff members
- Keeping up-to-date details of staff, ensuring that the clinical staff carry out their duties
- Making and sharing work schedule for staff
National Youth Service Corps (NYSC), Administrative Support - COMMAND DAY SCHOOL IKEJA
(2017 - 2017)
- Assisted with drafting official correspondence and administrative documentation.
- Supported staff coordination through scheduling, follow-ups, and general office support to improve day-to-day operations.
