Uloma Onyenanu

Results-driven Logistics Coordinator with more than 8 years of experience in dispatch operations, route optimization, and fleet coordination. Skilled in managing logistics workflows, tracking shipments, and maintaining detailed operational records using Microsoft Excel. Known for strong organizational abilities, problem-solving under pressure, and commitment to on-time delivery performance.

Operations manager - Delivery man xpress(DMX) - Lagos, Nigeria

(2021-03 - 2024-05)

• I manage daily operations for 15 riders delivering 200+ orders a day, averaging 20 deliveries per rider at 90% performance rate.
• I sustained 90%+ rider efficiency through targeted KPI tracking, coaching, and performance-based incentives.
• We maintained 95%+ on-time delivery and 4.7+ customer satisfaction score across lagos.
• I used optimized route batching to maximize rider utilization with minimal idle time.
• Achieved 85%+ rider retention by implementing fair shift planning, prompt payouts, and safety-first policies.
• Reduced failed/cancelled delivery rate to under 2% via real-time tracking and customer communication protocols.

Logistics operations manager - Stallionking logistics - Maryland lagos

(2024-07)

• Direct Lagos-only operations for 20 riders delivering 250+ orders a day at 90% performance and 20 deliveries/rider/day.
• Achieve 95%+ on-time delivery across Lagos by mapping high-density zones and optimizing for Island/Mainland traffic flows.
• Mastered peak-hour routing in Ikeja, Victoria Island, Lekki, Surulere, and Yaba to cut average delivery time by 50%
• Built Lagos-specific rider training covering area navigation, police checkpoint protocol, and customer safety.
• Maintain 90%+ rider efficiency through Lagos zone specialization, riders were assigned to familiar territories
• Reduced failed deliveries to under 2% despite Lagos address complexity via landmark-based dispatch and customer call protocols.
• Manage Lagos regulatory compliance: local permits, rider documentation, and area task force relations.
• Coordinated operations during fuel scarcity, rain season, and protests.

Bachelor of Science - Marketing - Michael Okpala university of agriculture (2009-01 - 2012-10)