Umoru Umoru
Assistant Manager
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About
Dedicated and detail-oriented with experience in customer support, administration, scheduling, and data entry. Skilled in Microsoft Office and Google Workspace with a proven ability to manage emails, organize tasks, and provide efficient administrative support. Seeking to contribute my organizational skills and professionalism to support business growth and operational excellence.
Experience
Assistant Manager - Mimies Cake and Craft - Lagos
(2020-01 - 2022-12)
- Managed daily administrative operations, scheduling tasks.
- Maintained accurate customer records and processed orders.
- Assisted in bookkeeping, inventory management, and client communications.
Customer Care Representative - Airtel - Victoria Island, Lagos
(2019-01 - 2020-12)
- Handled customer inquiries and provided professional support to improve customer satisfaction.
- Managed client databases and performed data entry tasks.
- Created awareness campaigns and provided product updates (Airtel 4G upgrade).
Sales Representative - Kinstar - Ojota, Lagos
- Assisted customers with product inquiries and purchase decisions.
- Maintained sales records and handled administrative documentation.
- Supported inventory management and reporting.
Warehouse Manager - C&K Electronics - Ojota, Lagos
- Managed stock records and prepared accurate inventory reports.
- Oversaw data entry of warehouse items and ensured timely deliveries.
- Coordinated schedules and supported logistics planning.
Sales Administration - MI+
- Process customers orders through Chanjet.
- Verify all order details including the product model, quantity, pricing and delivery information.
- Confirm the customer payments.
- Coordinate with the warehouse for timely availability and delivery of Goods.
- Monitor and update order status in the system and communicate changes to relevant teams.
- Address order discrepancies, cancellations or returns in collaboration with inventory and Sales teams.
- Respond to order related inquires from the Sales team.
- Keep accurate records of defectives and returns.
- Prepared order related document such as invoice.
UI/UX designer - BLF
- Volunteer to help BLF designed their flyers
Education
Bachelor of Science - Sociology - University of Ilorin (2020-01 - 2025-12)
Secondary School Certificate Examination - Jobam Memorial College (2013-01 - 2019-12)
Primary School Leaving Certificate - Pastor Nursery and Primary School (2007-01 - 2013-12)
