Umoru Umoru

Dedicated and detail-oriented with experience in customer support, administration, scheduling, and data entry. Skilled in Microsoft Office and Google Workspace with a proven ability to manage emails, organize tasks, and provide efficient administrative support. Seeking to contribute my organizational skills and professionalism to support business growth and operational excellence.

Assistant Manager - Mimies Cake and Craft - Lagos

(2020-01 - 2022-12)

• Managed daily administrative operations, scheduling tasks.
• Maintained accurate customer records and processed orders.
• Assisted in bookkeeping, inventory management, and client communications.

Customer Care Representative - Airtel - Victoria Island, Lagos

(2019-01 - 2020-12)

• Handled customer inquiries and provided professional support to improve customer satisfaction.
• Managed client databases and performed data entry tasks.
• Created awareness campaigns and provided product updates (Airtel 4G upgrade).

Sales Representative - Kinstar - Ojota, Lagos

• Assisted customers with product inquiries and purchase decisions.
• Maintained sales records and handled administrative documentation.
• Supported inventory management and reporting.

Warehouse Manager - C&K Electronics - Ojota, Lagos

• Managed stock records and prepared accurate inventory reports.
• Oversaw data entry of warehouse items and ensured timely deliveries.
• Coordinated schedules and supported logistics planning.

Sales Administration - MI+

• Process customers orders through Chanjet.
• Verify all order details including the product model, quantity, pricing and delivery information.
• Confirm the customer payments.
• Coordinate with the warehouse for timely availability and delivery of Goods.
• Monitor and update order status in the system and communicate changes to relevant teams.
• Address order discrepancies, cancellations or returns in collaboration with inventory and Sales teams.
• Respond to order related inquires from the Sales team.
• Keep accurate records of defectives and returns.
• Prepared order related document such as invoice.

UI/UX designer - BLF

• Volunteer to help BLF designed their flyers

Bachelor of Science - Sociology - University of Ilorin (2020-01 - 2025-12)

Secondary School Certificate Examination - Jobam Memorial College (2013-01 - 2019-12)

Primary School Leaving Certificate - Pastor Nursery and Primary School (2007-01 - 2013-12)