Unwana Edet

Results driven receptionist with strong communication skills and interpersonal skills experienced in building lasting customer relationship and constantly meeting sales targets skilled in identifying customers needs, presenting products effectively, and closing deals that drive business growth. Committed to delivering excellent customer service.

Front desk - Blue Apple hotel Mayfair - Lagos, Nigeria

(2025-07 - 2026-04)

• Welcome customers greet visitors warmly and create a positive first impression.
• answering phone calls handling incoming calls and directing them to the right department.
• manage appointment schedules confirm and cancel bookings or meetings.
• provide information given details about services prices and directions.
• Manage schedules, book appointments, and send reminders.
• Handle customer complaints, resolve issues, and escalate to management if necessary.
• Processing payments handling cash POS or online payments when required
• Collaborate with other departments, teams, or personnel to achieve organizational goals.

SALES REPRESENTATIVE - BAKENDEALS - Obalende, Falomo, Lagos

(2024-10 - 2025-06)

• promoting products and services to customer
• identify potential customers and generating new leads
• Meeting with clients to explain products and answer questions
• maintaining good relationship with existing customers
• achieving sales target set by the company.
• following up with customers after the sales to ensure satisfaction

FRONT DESK, CUSTOMER SERVICE - LAGOON INSTITUTE OF HOSPITALITY STUDIES - Lekki Phase 1, Lagos

(2022-10 - 2024-09)

• Handling complaints listening to customers issues and trying to resolve them
• Maintaining records keeping logs of visitors bookings or customers details
• keeping the front desk area tidy
• cooperating with other departments communicate with housekeeping management or staffs
• promoting services informing guest about available offers or services

NSQ certificate - Hospitality - LAGOON INSTITUTE OF HOSPITALITY STUDIES (2022 - 2024)

Senior Secondary School - ANNOINTED SOUL SCHOOL (2017 - 2022)