Urhobo Eseoghene

Hospitality professional with 3+ years of experience in guest relation operations, guest services, and staff supervision. Skilled in delivering exceptional customer service, managing operations, and leading teams to achieve organizational goals. Proven ability to resolve guest issues, streamline operations, and maintain high service standards. Seeking to contribute expertise to a dynamic hospitality organization.

Customer care officer - Joker hotel and suite - Benin

(2026)

• Handled inbound calls, emails, and chats to resolve customer inquiries and complaints
• Provided accurate product/service information and guided customers through processes
• Logged issues in CRM, tracked resolutions, and followed up to ensure satisfaction
• De-escalated conflicts and retained customers through professional communication
• Identified trends and reported feedback to improve service and reduce repeat issues

Pump Attendant - DVD Oil and Gas filling station - Benin

(2025)

• Dispensed fuel accurately and safely while preventing misfueling
• Provided customer service: greeted customers, processed payments, issued receipts
• Maintained forecourt cleanliness and enforced safety procedures
• Monitored for spills, reported equipment faults, and supported stock checks
• Upsold fuel additives, lubricants, and convenience store items

Supervisor - Gt Fast Food - Benin

(2024)

• Oversaw daily shift operations to meet service speed, food quality, and cleanliness standards
• Managed and trained crew members, delegated tasks, and maintained staff schedules
• Monitored inventory, reduced waste, and ensured accurate cash handling
• Handled customer complaints and resolved issues promptly to maintain satisfaction
• Enforced food safety, hygiene, and health regulations during peak hours laundry - GOOD VIEW HOTEL AND SUITES - Benin

(2024)

• Operated washers, dryers, and pressing equipment to clean and finish linens and garments
• Sorted, weighed, and tagged items to ensure accurate tracking and delivery
• Inspected items for stains, damage, and quality before returning to guests/departments
• Maintained inventory of detergents and supplies; reported equipment faults
• Followed hygiene, safety, and chemical handling procedures at all times

ND - Mass communication - Delta State Polytechnic, Otefe-Oghar