Valentine Andrew

Versatile, high-energy technocrat professional with a proven record of achievement in conceiving & implementing effective ideas; targeting senior-level assignments with a leading organization of repute.

Dynamic career of over 18 years that reflects rich experience & year-on-year success in IT Infrastructure, System Admin. & Service Delivery across diverse industries, including Telecommunications and IT Services

Developed strategy, direction, and governance processes utilizing Information

Technology Infrastructure Library (ITIL) practices; implemented those processes and simultaneously built the organization with alignment of business strategies,

goals and objectives

Displayed excellence in managing complex network design, configuration,

deployment, administration & troubleshooting complex security configuration

Expertise in management of multiple technology service areas of IT Infrastructure outsourcing which enables the management of many complex business processes to seamlessly optimize and manage event driven processes

Highly skilled in performing daily, weekly, monthly maintenance back-ups /

restorative exercises, reviewing server logs for potential issues, as well as by ensuring that anti-virus software and security patches are routinely updated

Capabilities in installing, configuring and administering hardware devices in multiplatform environments for ensuring optimum network configuration and maintenance activities for meeting the set quality of service targets

Executed end-to-end projects including scheduling & negotiation with clients as per

SLAs and balancing work distribution to meet deliverables

Established & maintained clear communication with business sponsors,

stakeholders & IT Teams on IT plans, policies status & risk controls

People Manager: led large multi-cultural & cross-functional teams using interactive and motivational leadership

MSc, Information and computer security, University of Liverpool.