Communication skill
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I’ve worked as a Customer Service Representative for more than 5 years and have developed impeccable phone manners, and an ability to deal with agitated or distressed customers. I’m accustomed to working on multiple projects simultaneously, and I can offer new ideas to help organizations grow and surpass all goals and objectives. I actively make 60 cold calls a day to businesses and private individuals to solicit sales of goods and services, maintaining an average 95% customer satisfaction rating. My experience working as a customer service representative in the logistics and maritime industry, I have sold innovative solutions to propel businesses across the telecommunications, FMCG, supply chain and logistics industry. My journey has helped sharpened my leadership skills, allowed me to gain organizational skills, and provided me with extensive knowledge of how to upsell services and goods to potential clients. In addition, I have trained and supervised 6 new staff members.
I’ve worked as a Customer Service Representative for more than 5 years and have developed impeccable phone manners, and an ability to deal with agitated or distressed customers. I’m accustomed to working on multiple projects simultaneously, and I can offer new ideas to help organizations grow and surpass all goals and objectives. I actively make 60 cold calls a day to businesses and private individuals to solicit sales of goods and services, maintaining an average 95% customer satisfaction rating. My experience working as a customer service representative in the logistics and maritime industry, I have sold innovative solutions to propel businesses across the telecommunications, FMCG, supply chain and logistics industry. My journey has helped sharpened my leadership skills, allowed me to gain organizational skills, and provided me with extensive knowledge of how to upsell services and goods to potential clients. In addition, I have trained and supervised 6 new staff members.
Higer National diploma in cooperative economics and management
