Sales & Client Onboarding Specialist - Baaraku
(2025-12)
Drive end-to-end sales process from lead generation to conversion for job application support services targeting US-based clients.
- Achieve high lead conversion rates by nurturing prospects through calls, emails, and strategic follow-ups.
- Improve client onboarding speed by guiding clients efficiently through application forms and payment processes.
- Maintain strong client satisfaction by providing responsive, personalized support throughout the service lifecycle.
- Manage client retention and follow-ups to drive repeat engagement and referrals.
- Handle objections and negotiations effectively to convert hesitant prospects into paying clients.
Online Sales Agent & Customer Support Specialist - Beta SMS Company
(2024-04)
- Managed customer relationships through onboarding and continuous support.
- Generated and converted sales leads for bulk SMS services through online channels.
- Resolved customer issues via live chat, email, and phone.
- Provided technical support on SMS delivery and platform use.
- Assisted with billing, payments, and account setup.
- Collaborate with internal teams to ensure seamless service delivery and issue resolution.
- Maintain accurate CRM records and generate reports on leads, conversions, and client interactions.
Customer Service Agent - Guaranty Trust Bank
(2019-08 - 2020-02)
- Responded to digital banking inquiries on social platforms.
- Provided product information and processed transactions.
- Resolved complaints while ensuring regulatory compliance.
- Promoted banking products and documented customer interactions.
- Providing information on banking products
- Processing transactions accurately
- Resolving customer complaints
- Promoting new products or services
- Maintaining detailed records of customer complaints
- Ensuring compliance with regulations
- Effective communication
- Continuous learning and Team collaboration.
Ice Cream Churner / Customer Assistant - Ace Mall, Bodija Ibadan - Bodija Ibadan
(2021-10 - 2022-08)
- Assisted customers with product selection and handled feedback.
- Ensured product quality and hygiene compliance.
