Victor Chijioke

Results-driven AI Customer Service Automation Specialist with 6 years of combined experience in operations management and cutting-edge artificial intelligence development. I design, build, and deploy fully custom AI agents that operate 24/7 — handling customer enquiries, booking appointments, processing orders, and delivering real-time support through intelligent chat, voice conversations, and screen share assistance. Every solution I create is trained specifically on the client's business — their products, services, policies and tone — ensuring the AI represents the brand professionally at scale.

Having served industries including E-commerce, Healthcare, Finance, Real Estate, and SaaS, I bring a unique operational mindset to AI development: I understand business pain points firsthand and build technology that solves them.

AI Customer Service Automation Specialist - Independent Consultant & Freelance Developer - Remote / Global Clients

(2023-01)

• Design and deploy fully custom AI customer service agents embedded directly into client websites and mobile applications across multiple industries.
• Train each AI system comprehensively on client-specific data including product catalogues, FAQs, pricing, policies and brand tone — ensuring accurate, on-brand responses.
• Build and integrate voice AI capability enabling natural spoken conversations between customers and AI agents, replacing traditional phone-based support.
• Deliver screen share AI assistance features allowing agents to guide customers through processes visually in real time.
• Serve clients across E-commerce, Healthcare, Finance & Banking, Real Estate, and SaaS verticals — consistently reducing client support costs and response times.
• Manage full project lifecycle from requirements gathering and AI training to deployment, testing, and post-launch optimisation.

Logistics Supervisor - CubeSwift Logistics - Nigeria

(2019-01 - 2021-12)

• Supervised and coordinated end-to-end daily logistics operations including shipment tracking, route planning, and on-time delivery across multiple client accounts.
• Managed and mentored a team of drivers and warehouse personnel, ensuring operational efficiency and adherence to safety standards.
• Served as primary liaison between vendors, clients, and internal departments — resolving supply chain issues and maintaining strong stakeholder relationships.
• Identified and eliminated operational bottlenecks, improving delivery success rates and overall customer satisfaction scores.
• Developed a sharp analytical mindset and deep understanding of customer service pressure points — experience that now directly informs the AI solutions I build.

Bachelor's Degree - University — Nigeria