Victor Omale

A Product Manager who enjoys understanding users, conducting user research, translating insights from user research into actionable data and using that data to build features in a product that users love whilst creating business strategy to help companies maximise business value out of a product.

Programs Officer - JesusAid

• Coordinated and implemented community outreach programs aligned with the mission and objectives of the organisation, ensuring effective delivery and impact.
• Planned and managed program activities, including logistics, stakeholder engagement, and volunteer coordination for outreach events and initiatives.
• Monitored and evaluated program performance, collected data, and prepared reports to support decision-making and continuous improvement.
• Collaborated with partners, donors, and community leaders to strengthen program reach and sustainability.

Graphics Designer - BeyondSmiles Aid

• I developed and implemented a cohesive brand identity for BeyondSmiles Aid, including logo design and overall brand guidelines.
• Design materials such as posters, fliers, banners, billboard creatives to support campaigns and events.
• Created engaging social media graphics to increase online presence and community engagement.

Customer Success Manager - ColdStone Creamery

• Ensured customer satisfaction and looked out for feedback to help companies improve growth strategies to increase customers satisfaction rate.
• Responded to customer inquiries and resolved complaints across in-store and digital channels, ensuring a smooth and positive experience.
• Processed orders accurately and handled payment issues, reducing delays and improving service efficiency.
• Collaborated with kitchen and operations teams to ensure timely order fulfillment and customer satisfaction.

Marketing - Boeing Luxury Homes

• Developed and executed strategies to promote company's properties and service, and maximized company's profits.
• Boosted team efficiency by 30% by providing direction for online marketing strategies.
• Created and curated contents for publication.

Social Media Marketing - Elite Fashion House

• Planned and executed social media campaigns to increase brand awareness and customer engagement.
• Created and managed content across platforms, ensuring consistency with the brand's identity and voice
• Monitored audience engagement, responded to inquiries, and built strong relationships with customers online.
• Analyzed performance metrics and adjusted strategies to improve reach, engagement, and conversions.
• Promoted products through targeted posts and campaigns, contributing to increased traffic and sales.

Bachelor of Engineering - Chemical Engineering - University of Abuja