Victoria Akintunde

E-commerce operations and merchant-onboarding professional with hands-on experience managing online product catalogues, ERP back-office systems, and physical store operations. Currently serving as E-Commerce & Operations Officer at 3XG, where I oversee end-to-end platform management — from product listing and SEO optimisation to ERP administration, merchant onboarding, and in-store supervision. Prior experience includes managing the slot.ng storefront at SLOT Systems Limited, where I maintained stock accuracy, conducted competitive price analysis, and optimised product content for search visibility.

Adept at bridging digital and physical retail operations while building strong merchant relationships and keeping catalogues accurate and best-in-class.

E-Commerce & Operations Officer at 3XG (2025-04 – Present)

• Created and published product listings on the company website, ensuring visibility, accurate categorisation, and search engine optimisation (SEO) for discoverability on Google and other search platforms.
• Managed inventory across online and physical channels — tracking stock levels, flagging and disabling out-of-stock items, and removing phased-out products to keep the catalogue clean and accurate.
• Administered the ZicronProd ERP system — inbounding products, creating and managing cashier user accounts, and maintaining up-to-date product and inventory records.
• Supervised daily operations at the company's physical retail store, overseeing cashiers and coordinating dispatch riders to ensure smooth order fulfilment.
• Conducted regular stock counts at the physical store to reconcile inventory and ensure accuracy across channels.
• Onboarded merchants onto the 3XG platform, providing hands-on training on product listing, catalogue updates, and selling processes to set them up for go-live success.
• Acted as a consistent point of contact for new and existing merchants — resolving issues, supporting performance improvement, and building long-term, growth-focused relationships.
• Maintained the product category/event tree structure for clean site navigation and a smooth customer journey, and collaborated with internal teams to roll out updates and fix listing issues efficiently.

IT Support Officer (slot.ng E-commerce & Inventory Support) at SLOT Systems Limited (HQ) (2023 – 2025)

• Managed product inventory on slot.ng, monitoring stock levels to ensure no product went out of stock and that the online catalogue stayed accurate and up to date.
• Carried out bi-weekly competitive price analysis, benchmarking pricing and average market position against competitors and reporting findings to inform pricing decisions.
• Researched high-value search keywords and optimised product categories, descriptions, titles, meta tags and site content for maximum online visibility and search performance.
• Supported stores, agents and platform users on SOCOP; installed and configured systems, provided first-line IT support and escalated complex issues to the Network & Server lead.

Industrial Trainee — IT / Systems Support at Superflux International (2021)

• Logged and tracked end-user requests and supported the System Administrator in resolving hardware, software and network-connectivity issues.
• Assisted with installation, configuration and maintenance of computer systems and network infrastructure, and monitored system performance.

B.Sc. in Computer Science – École Supérieure de Management (ESM Benin University) (2020 – 2023)