Victoria Onyedikachi

Motivated and enthusiastic, graduate with a bachelor's degree in history and international Relations, eager to begin a professional career and make a positive contribution to a dynamic organisation. Possesses strong research, analytical, communication, and problem-solving skills developed through academic study and collaborative projects. A quick learner with excellent organisational and interpersonal abilities, capable of working effectively both independently and as part of a team.

Demonstrates integrity, adaptability, and a willingness to take on new challenges while continuously developing professionally. Committed to delivering high-quality work, supporting organisational objectives, and striving for excellence, precision, and continuous improvement in every role and responsibility.

Graphics Designer - EXWHYZEE Technology Limited - Umuahia, Nigeria

(2025-10)

• Create simple graphic designs for print and digital media.
• Design social media posts, banners, flyers, posters, and promotional materials.
• Edit and enhance images using graphic design software.
• Assist in developing branding materials such as logos, business cards, and brochures.
• Ensure designs are consistent with the organisation's brand identity.
• Work with team members to understand design requirements and meet project deadlines.
• Revise designs based on feedback from clients or supervisors.
• Prepare artwork for printing and digital publication.
• Use design software such as Adobe Photoshop, Adobe Illustrator, Canva, or CorelDRAW to produce creative content.
• Support marketing and communications teams with visual content.
• Stay updated on current design trends and best practices.
• Manage multiple design tasks while meeting deadlines.
• Ensure all designs are visually appealing, accurate, and free from errors.
• Assist with basic video graphics or presentation designs when required.

Hair Stylist - Beauty Palace - Umuahia, Nigeria

(2025-01 - 2025-10)

• Consult with clients to understand their hair care needs and desired styles.
• Shampoo, condition, and treat hair using appropriate products.
• Cut, trim, and style hair according to client preferences.
• Colour, bleach, highlight, and tone hair while following safety procedures.
• Perform hair treatments such as deep conditioning, keratin, and scalp treatments.
• Recommend suitable hairstyles and hair care products based on hair type and condition.
• Provide styling services for special occasions, including weddings and events.
• Maintain high standards of hygiene by cleaning and sanitising tools and workstations.
• Build and maintain positive relationships with clients to encourage repeat business.
• Process client payments and maintain accurate service records where required.
• Keep up to date with current hair trends, techniques, and products.
• Ensure compliance with health and safety regulations within the salon.
• Assist in promoting salon services and retail products.
• Work collaboratively with other salon staff to provide excellent customer service.

Customer Service Representative - Market Square - Aba, Nigeria

(2024-02 - 2025-12)

• Respond to customer enquiries professionally via phone, email, chat, or in person.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints promptly and effectively while maintaining a positive customer experience.
• Process customer orders, returns, exchanges, and refunds where applicable.
• Maintain accurate customer records and update databases or CRM systems.
• Handle customer payments and transactions in accordance with company procedures.
• Escalate complex issues to the appropriate department when necessary.
• Follow up with customers to ensure issues have been resolved satisfactorily.
• Build and maintain positive relationships with customers through excellent service.
• Meet individual and team performance targets, including response times and customer satisfaction goals.
• Collaborate with colleagues to improve service delivery and customer experience.
• Identify customer needs and recommend suitable products or services.
• Prepare reports and document customer interactions accurately.
• Maintain confidentiality of customer information and comply with data protection policies.
• Stay up to date with company products, services, and procedures.

BSc - History and International Relations - Abia State University, Uturu (2025)

GCSE - English and Math's Equivalent - Federal Government Girls College, Umuahia (2020)