Collections and Remittance Payments Applications and Software L2 Tech Support
▪︎ Responsible for the overall performance of collection (digital & in-branch) and payment products
▪︎ Responsible for the Value Added Services (VAS) platform.
▪︎ Responsible for optimum delivery/uptime of new and existing products
▪︎ Provide technical support for all collections and remittance platforms (Issue resolution, platform maintenance and upgrades etc.)
- Facilitate and drive projects that enhance and increase the capacity of the collections and remittance platforms and in turn increase revenue
- Monitor and report all performance trends on the platforms (Count, Volume, Uptime, Downtime etc.)
- Vendor Management - Ensure fluid engagements with all 3rd party support providers (Vendors) to increase content on the platforms and ensure they are stable.▪︎ Responsible for the overall performance of collection (digital & in-branch) and payment products ▪︎ Responsible for the Value Added Services (VAS) platform. ▪︎ Responsible for optimum delivery/uptime of new and existing products ▪︎ Provide technical support for all collections and remittance platforms (Issue resolution, platform maintenance and upgrades etc.) • Facilitate and drive projects that enhance and increase the capacity of the collections and remittance platforms and in turn increase revenue • Monitor and report all performance trends on the platforms (Count, Volume, Uptime, Downtime etc.) • Vendor Management - Ensure fluid engagements with all 3rd party support providers (Vendors) to increase content on the platforms and ensure they are stable.
Skills: ITIL · Service Delivery · Incident Management · Information Technology · IT Management · Information Security · IT Operations · Troubleshooting · CommunicationSkills: ITIL · Service Delivery · Incident Management · Information Technology · IT Management · Information Security · IT Operations · Troubleshooting · Communication
Regional IT Systems L1 Support Engineer.
- Responding in a timely manner to service issues and requests.
- Providing technical support to over 100 users across the bank (this may be in person or done remotely).
- Installing and configuring network printers and scanners; and other computer hardware, software. Windows 10, Office365.
- Repairing and replacing equipment as necessary, as well as testing new technology.
- Preparation of inventory reports.
- Rack management; mounting of cisco switches and routers, which includes unboxing and coupling.
- Troubleshooting of operational issues, and general Local Area Network management.
- First Level servicing of debit card printer (Evolis), Epson deposit receipt printer, Epson LQ350 MC printer, Digital Check Ts240 Cheque Scanner.
- ATM support; including network, software installation.
- Providing continuous backup support to teammates and training junior staff members.• Responding in a timely manner to service issues and requests. • Providing technical support to over 100 users across the bank (this may be in person or done remotely). • Installing and configuring network printers and scanners; and other computer hardware, software. Windows 10, Office365. • Repairing and replacing equipment as necessary, as well as testing new technology. • Preparation of inventory reports. • Rack management; mounting of cisco switches and routers, which includes unboxing and coupling. • Troubleshooting of operational issues, and general Local Area Network management. • First Level servicing of debit card printer (Evolis), Epson deposit receipt printer, Epson LQ350 MC printer, Digital Check Ts240 Cheque Scanner. • ATM support; including network, software installation. • Providing continuous backup support to teammates and training junior staff members.
Skills: ITIL · Service Delivery · Microsoft Office · Incident Management · Information Technology · IT Management · IT Operations · Troubleshooting · CommunicationSkills: ITIL · Service Delivery · Microsoft Office · Incident Management · Information Technology · IT Management · IT Operations · Troubleshooting · Communication
Customer Experience & Transformation Expert
- Using CRM tools, I interacted with customers daily, with a view to resolving complaints, request and enquiries, by effectively providing professional responses/resolutions to all customer issues; to enhance customer experience and ensuring customers’ satisfaction,
promptly.
