Vivian Chinyere

Results-driven Administrative, Customer Service, and Logistics specialist with strong experience in office administration, client relations, coordination and logistics operations. Skilled in managing daily administrative tasks, maintaining accurate records, handling customer inquiries professionally, and ensuring smooth transportation and delivery processes. Possesses excellent communication, organizational and problem-solving abilities with a strong commitment to efficiency, teamwork, and customer satisfaction.

Logistics Supervisor - Zika Express Logistics - Lagos

(2023-01)

• Making sure all invoice payment backlogs are cleared before the end of the month.
• Supervising the office and coordinating the flow of goods.
• Purchasing orders and ensuring delivery of goods and services.
• Track shipment and inventory.
• Arranging transportation and warehousing.
• Maintain accurate records of cargo movement, invoices, and delivery reports.
• Coordinate with warehouse staff, drivers, shipping agents, and customers to ensure timely delivery of goods.
• Creating an international waybill either via DHL, FEDEX, UPS, ARAMEX.
• Troubleshoot logistics issues, such as delays or lost shipments.
• Tracking shipments, monitor status, confirming and updating customers as well as the warehouse.
• Reaching out to existing clients and intending clients on company's new services.
• Train and guide logistics staff to improve performance and teamwork.
• Work closely with management to reduce costs and improve operational efficiency.

Customer Service Representative - Zika Express Logistics - Lagos

(2022-01 - 2023-12)

• Sourced new customers while creating customer relationships.
• Respond to customer inquiries promptly and accurately via Call, WhatsApp messages/call, Email, and Instagram, about shipment status, tracking and delivery.
• Provide customers with accurate quotes, rates and transit time for shipment.
• Identified customer's needs and proffer solutions to their complaints.
• Created content for company social media pages to create digital awareness.
• Reaching out to existing clients and intending clients on company's new services.
• Tracking shipment, managing inventory and reporting on shipping business performance.
• Overseeing warehousing, inventory management, transportation and distribution.
• Resolve customer complaints and issues in a professional and timely manner, escalating complex issues to senior staff as needed

Administrative Officer - Energy Guru International - Lagos State

(2020-01 - 2021-12)

• Managed confidential documents, contracts, and correspondence while maintaining proper filing and records control system.
• Provide comprehensive administrative and operational support to management, ensuring efficient day -to- day office operation.
• Provide basic information's to customers via phone, mail and handles correspondences.
• Maintain diaries and arranging appointments.
• Drafting of program for release of products from the depot.
• Prepare invoice for the released of products.
• Relates with the sales representative to know the report in the depot.
• Perform any other related duties necessary to keep the office running

Administrative Officer - Clement Law Chamber - Imo State

(2016-01 - 2016-12)

• Managed daily office operations.
• Organized and maintained physical and electronic filing systems.
• Prepared reports, correspondence, and official documents.
• Scheduled meetings, appointments, and coordinated office activities.
• Handles incoming calls, emails and customer enquiries professionally.
• Maintained confidential records and company information.
• Used Microsoft office tools for administrative tasks.

Sales Representative - Chidera Communication Limited

(2011-01 - 2012-12)

• Sells company products to customers both wholesale and retail quantity.
• Provides customers with information about products available.
• Check for stock at other branches for customers.
• Ensure both old and new stocks are intact.

Higher National Diploma (HND) - Mass Communication - Federal Polytechnic, Oko (2018-01 - 2018-12)

Ordinary National Diploma (OND) - Mass Communication - Federal Polytechnic, Oko (2015-01 - 2015-12)

National Youth Service Corps (NYSC)