Wakil Rachel

Highly organized Administrative and Operations Professional currently pursuing a Bachelor's degree in Computer Science (Expected Graduation: 2027). Experienced in administrative support, client communication, education consulting, documentation management, calendar coordination, and customer service. Proven ability to manage multiple priorities, maintain accurate records, coordinate appointments, and provide exceptional client support in fast-paced environments.

Currently developing technical skills through the Cisco Networking Academy with a long-term interest in technology and digital operations. Passionate about helping businesses stay organized, improve efficiency, and deliver excellent customer experiences.

Administrative Assistant | Education Consultant at Ireland Education Consult (2025-02 – Present)

Coordinate daily administrative operations while supporting prospective international students throughout the admissions and visa application process.

• Respond to enquiries professionally via email, telephone, and WhatsApp, ensuring excellent customer service.
• Schedule appointments, consultations, and meetings while maintaining organized calendars.
• Process and review admission and visa documentation with a high level of accuracy and confidentiality.
• Maintain digital filing systems and client records using Microsoft Office applications.
• Prepare business correspondence, reports, and administrative documents.
• Support seminars, education fairs, and office events while ensuring smooth day-to-day operations.
• Build positive client relationships by providing timely follow-up and professional communication.

Telesales Marketer (Short-term Contract) at Coldignify (AI Solutions Company)

• Contacted prospective clients to introduce AI-powered business solutions.
• Conducted outbound calls and followed up with leads.
• Maintained accurate customer records using CRM processes.
• Assisted with customer engagement and relationship building.
• Worked with the sales team to support lead generation activities.

Secretary at Turning View Ventures (2022-05 – 2025-01)

• Managed executive calendars and coordinated appointments.
• Prepared meeting minutes and business correspondence.
• Organized digital filing systems and maintained office documentation.
• Coordinated travel arrangements and administrative logistics.
• Assisted with day-to-day office operations.

Office Assistant at Alex Traveling Agency (2021-01 – 2022-04)

• Processed travel documentation and maintained client records.
• Assisted customers with enquiries and booking information.
• Entered and updated customer data accurately.
• Supported office administration and daily operations.

Bachelor of Science (B.Sc.) in Computer Science – Lagos State University (2027)