Waliatt Akinsanya

Dedicated and customer-focused professional with over 2 years of experience in customer support, content management, and client relationship handling. Skilled in communication, problem-solving, customer satisfaction, and managing digital content efficiently. Strong background in business operations, team coordination, and fashion production management, with the ability to work in fast-paced environments while maintaining professionalism and attention to detail.

Passionate about delivering excellent customer experiences and contributing positively to organizational growth.

Customer Support & Content Manager at Urban Connect Services (2024-01 – Present)

• Responded to customer inquiries and resolved complaints professionally
• Managed digital content updates and customer engagement platforms
• Assisted customers with account-related issues and service support
• Maintained accurate customer records and support documentation
• Worked with teams to improve customer satisfaction and response time

Fashion Production Manager & Factory Auditor at Self-Employed / Fashion Business (2022-01 – 2024-12)

• Supervised garment production processes and ensured quality standards
• Managed client orders, delivery schedules, and fabric coordination
• Conducted factory audits and monitored production efficiency
• Maintained strong customer relationships and business organization
• Coordinated staff activities and ensured smooth daily operations

B.Sc. in Cooperative and Rural Development – University Graduate