William Wabara

To work in line with the codes and conduct of the industry; reflect the grooming culture; Make impact in the working environment; display flexibility in the line of duty; Work together with colleagues towards achieving the objectives of the organization.

Banquet Senior Supervisor - LAGOS CONTINENTAL HOTEL - Lagos State

(2019-01)

• Collating and analyzing weekly events
• Covering the F & B department in the absence of the manager
• Ensuring the food and beverages are HSE compliant
• Ensure safety is been adhere to maintain extremely high standards of service in the banquet and conference setup with proper staff training
• Monitoring and development team member's performance
• Liaising with conference & events department on clients specification
• Responsible for briefing banqueting colleagues
• Responsible for constant, visible and physical presence in public areas during operational hours
• Check room setup to see that Banquet Event orders direction are completely followed
• Advising and guiding guest in budgeting
• Contributing in policy making within the department
• Dealing with staff issues that may arise as a result of staff behaviours
• Ensuring events is set and ready before deadline

Banquet Service Attendant - INTERCONTINENTAL HOTEL, LAGOS - Lagos State

(2015-01 - 2019-12)

• Setup for events by putting our tablecloths and place settings, arranging table placement and setting up a buffet
• Carrying plates of foods on trays and serving guests
• Keep glasses filled; remove each round of plates and replenish utensils
• Perform cleaning tasks and breakdown of service
• Attending to all mandatory meetings as directed

Room Service & Restaurant Attendant - INTERCONTINENTAL HOTEL, LAGOS - Lagos State

(2013-01 - 2015-12)

• Understanding and responding to all guest needs and request in a timely and professional manners
• Following up with specified procedures to provide prompt, efficient and gracious customer service to guests in their rooms
• Ensuring that room service station is attended to at all times while on duty
• Attending to all mandatory meetings as directed
• Receiving guest warmly, politely and settle them to their tables
• Paying attention to their orders and guiding them on the menu list
• Listening to their complaint and trying to resolve them immediately and professionally

BSC - SOCIOLOGY - Abia State University, Uturu, Abia State (2005-01 - 2009-12)

WEST AFRICAN SENIOR SCHOOL CERTIFICATE - WASSCE - Ascension Seminary School, Abia State (1996-01 - 2002-12)

FIRST SCHOOL LEAVING CERT. - Gideon International Children School, Lagos State (1990-01 - 1996-12)