Willoughby Promise

Dedicated and customer-focused professional with experience in customer service, recruitment, HR support, and administrative assistance. Strong communication, organizational, and problem-solving skills with a passion for delivering excellent service. Currently undergoing Virtual Assistant training at AQ Skill and seeking international opportunities with visa sponsorship.

HR/Recruitment Officer - Baquins Solutions Limited (Outsourcing Company)

(2024-01)

• Recruited and screened candidates to fill various job positions.
• Scheduled interviews and coordinated with hiring managers.
• Maintained accurate employee records and recruitment databases.
• Supported HR team in daily administrative and recruitment tasks.

Loan Collection Officer - Emtil Solutions

(2023-01 - 2024-12)

• Contacted customers regarding outstanding payments.
• Negotiated repayment plans and ensured timely resolution.
• Maintained accurate records of collections and customer interactions.

Customer Service Representative - Gisun Tech

(2021-01 - 2023-12)

• Responded to customer enquiries via phone, email, and chat.
• Resolved complaints and provided effective solutions.
• Maintained excellent customer satisfactions and service standards.

Bachelor of Science (B.Sc. Hons) - Business Administration - National Open University of Nigeria (2023-09-09)