Wisdom Psalmist

Dedicated and service-driven hospitality professional with over five years of experience in luxury hotel environments. Skilled in front office operations, guest relations, and delivering exceptional service standards expected in high-end establishments. Experienced with Opera Property Management System (PMS), VIP guest handling, and maintaining seamless guest experiences from arrival to departure.

Known for professionalism, attention to detail, and the ability to maintain composure in fast-paced hospitality environments.

Front Office Associate - Hotelinn Onirun

(2024-05)

• Manage guest check-in and check-out processes efficiently while ensuring a smooth and welcoming experience.
• Assist guests with inquiries, reservations, transportation arrangements, and general hotel services.
• Coordinate with housekeeping, security, and other departments to ensure seamless guest service delivery.
• Provide accurate information about hotel facilities, local attractions, and services.
• Handle guest requests promptly and professionally while maintaining high service standards.
• Maintain guest records and reservations using Opera PMS.
• Ensure front desk presentation and guest service standards align with luxury hospitality expectations.

Front Office Associate - Sojourner by Genesis Hotel

(2021-01 - 2024-03)

• Managed daily front desk operations including professional guest check-in and check-out procedures.
• Maintained accurate guest reservations, billing records, and profiles using Opera Property Management System (PMS).
• Responded promptly to guest inquiries and resolved concerns to ensure a high level of guest satisfaction.
• Coordinated with housekeeping, concierge, and maintenance departments to fulfill guest requests efficiently.
• Provided accurate information regarding hotel facilities, services, and local attractions.
• Delivered courteous and professional service to both local and international guests while maintaining luxury hospitality standards.

Porter - Sojourner Hotel

(2019-04 - 2020-12)

• Provided warm and professional guest welcome services upon arrival.
• Assisted guests with luggage handling and escorted them to their rooms.
• Supported front desk operations during peak periods.
• Maintained lobby appearance and ensured a positive first impression for hotel guests.

National Open University of Nigeria