Yahay Malik

Motivated and proactive professional with knowledge of HSE practices, quality control procedures, and customer service. Eager to apply skills in inspections, reporting, and client relations to support organizational goals and ensure safety, quality, and client satisfaction.

Acting Housekeeping administrator at Wells Carlton hotel and apartment (2024 – Present)

Housekeeping Administrator

• Operations: Supervised and scheduled housekeeping staff across all shifts to ensure clean, inspection-ready rooms
• Customer Service: Responded to guest/patient requests and complaints promptly. Coordinated VIP setups and special requests to improve satisfaction
• Inventory: Managed supplies and equipment, tracked usage to stay within budget
• Communication: Liaised between housekeeping, front desk, and facilities to prioritize rooms and resolve issues
• Training & Reports: Trained new staff and submitted daily reports on performance, room status
• Calls & Communication: Handled all inbound/outbound calls with professional, empathetic communication. Managed guest/patient requests and complaints, staff call-outs and scheduling, and daily coordination with front desk, nursing, facilities, and vendors. Logged incidents, service requests, and updates, and followed up to ensure timely resolution and accurate records

HSE Officer at Wells Carlton hotel and apartment (2024 – Present)

HSE Officer

• Regulatory Compliance: Ensured workplace compliance with OSHA, company HSE policies, and local regulations through audits and inspections
• Risk Assessment & Hazard Control: Conducted risk assessments, JSA/JHA, and hazard identification. Implemented control measures to prevent accidents and near-misses
• Incident Investigation & Reporting: Investigated workplace incidents and near-misses. Prepared reports, root cause analysis, and corrective actions. Maintained all HSE documentation
• Training & Safety Culture: Delivered safety inductions, toolbox talks, fire drills, and PPE training to staff. Promoted awareness to reduce unsafe acts
• Environmental Management: Monitored waste disposal, chemical handling, spill response, and environmental compliance to meet regulatory standards
• Emergency Preparedness: Developed emergency response plans, coordinated evacuations, and provided first aid support during incidents
• Liaison & Communication: Acted as point of contact between management, staff, and regulatory agencies. Submitted weekly/monthly HSE reports and tracked KPIs

Nutritionist at Teaching hospital kogi state Ayingba (2022)

• Dietary Assessment - Evaluated clients and created personalized meal plans
• Patient Counseling - Advised on diet for diabetes, hypertension, weight management, and maternal health
• Health Education - Conducted nutrition talks and community awareness programs
• Menu Planning - Designed balanced meals that meet health and safety standards
• Documentation - Kept patient records and submitted nutrition reports
• Team Work - Worked with doctors and nurses to support patients care

Quality assurance officer at Wells Carlton hotel and apartment

Purposes: Ensure all food products are safe, comply with regulations, and meet company quality specifications.

• Implement and monitor HACCP, GMP, ISO 22000, and NAFDAC/SON requirements
• Inspect and approve incoming raw materials and packaging
• Monitor Critical Control Points during production processes
• Conduct in-process and finished product quality checks
• Maintain batch records, QA logs, and non-conformance documentation
• Investigate deviations and implement Corrective and Preventive Actions - CAPA
• Manage product traceability and recall procedures
• Perform sanitation, hygiene, and facility audits
• Train production personnel on food safety and quality standards
• Prepare and submit quality reports to management

WAEC – National high school Amadi Ama port harcourt (2011-06)

Upper Division in Nutrition and dietetics – KOGI STATE UNIVERSITY ANYIGBA (2024-01-15)

Certificate in Customer service management – DEXTER AND HEROS (2025-09-20)

Certificate in Comprehension hotel operations and services – HOP ACADEMY (2026-06)