Front desk officer - Imperial Palace Hotel ltd - Abuja
(2022-12 - 2024-06)
- Greeted and Welcomed Guests: Provided warm and personalized welcomes to over 600 guests, ensuring a positive first impression of the hotel.
- Managed Check-in and Check-out: Efficiently handled guest check-ins and check-outs, achieving a 99.5% accuracy rate in room assignments and payment processing.
- Coordinated Room Assignments: Optimized room occupancy by 15% through strategic room allocation and effective communication with housekeeping teams.
- Processed Reservations: Accurately managed over 100 room reservations, cancellations, and modifications, resulting in a 25% increase in repeat bookings.
- Responded to Guest Queries: Resolved over 200 guest requests, concerns, and complaints, achieving a 95% guest satisfaction rate.
- Collaborated with Hotel Teams: Fostered strong relationships with housekeeping, concierge, and F&B teams, ensuring timely communication and seamless guest experiences.
- Handled Cash and Credit Transactions: Process transactions in cash and credit, maintaining a 99.9% accuracy rate and adhering to hotel financial policies.
- Maintained Guest Records: Ensured the accuracy and confidentiality of guest records, updating and managing all guest profiles.
- Improved Reception Area: Implemented a reception area redesign, increasing efficiency and aesthetics, and resulting in a 20% increase in guest satisfaction with the check-in process.
Front desk representative - Digital scan and Diagnostics Ltd - kuchigoro
(2021-08 - 2022-04)
- Welcome and sign in patient for scheduled appointment
- Facilitated the office clerical duties
- Oversaw patients appointment with appropriate physician
- Received telephones calls for inquiries from patients and also resolve complaints
- Assisted patients in filing medical forms
- Maintaining records and accounts of patients
- Maintained the confidentiality of patients and doctor's information
- Keeping track of office supplies, inventories and placing orders as necessary
Receptionist - Brittonwood hotel - Abuja
(2020-09 - 2021-03)
- Maintained accurate records of visitors log, updating databases and handling correspondence to ensure accuracy.
- Carried out high volume phone calls, handling inquiries and client's complaints.
- Collaborated with housekeeping, maintainence, and other departments to ensure seamless guest experiences and ensure all operational issues are resolved without ado.
- Facilitated guest retention by maintaining a welcoming and organized reception area.
- Controlled cash transactions, processing payments, and maintaining accurate records of financial transactions.
Office Assistant - Nigeria Customs Service headquarters - Abuja
(2019-06 - 2020-05)
- Facilitated the office clerical duties such as filing, copying and distributing mails
- Dispatched files and mail to the appropriate department for minutes and Scrutiny
- Prepared board room for meeting
