Yusuf Ariyibi

Customer Support Specialist with 5+ years of experience combining customer service, technical troubleshooting, onboarding support, and web/software support. Experienced supporting customers through SaaS products, diagnosing issues, explaining technical solutions in clear language, creating user guidance, and following issues through to resolution. Strong background in remote client support, product testing, documentation, and collaboration with technical teams.

Known for empathy, attention to detail, ownership, and practical problem-solving.

Independent Travel Manager / Customer Support at ASAPTICKETS (2025-07 – Present)

• Manage customer requests for airline tickets, hotel bookings, and car rentals, providing end-to-end assistance from inquiry through resolution.
• Communicate remotely with customers to understand requirements, troubleshoot booking or service issues, explain options, and ensure accurate follow-through.
• Handle time-sensitive customer needs with attention to detail, prioritization, and professional written and verbal communication.
• Coordinate service details and resolve issues while maintaining a customer-focused approach across different time zones.

Customer Support Specialist — School Management SaaS at PENPLUS (2025-01 – Present)

• Provide pre- and post-onboarding support to schools using PenPlus, a school management application.
• Guide customers through product adoption, answer usage questions, and help users resolve application-related issues.
• Troubleshoot customer problems, clarify requirements, and communicate practical solutions in clear, user-friendly language.
• Support schools after onboarding to improve confidence and continued use of the platform.

WordPress Web Expert / Support Engineer at SPACEUB (2023-07 – 2025-12)

• Provided ongoing technical support to website clients, investigating bugs, plugin conflicts, configuration problems, and functionality issues.
• Managed client requests from diagnosis through resolution and provided clear post-resolution guidance.
• Maintained websites, performed updates, troubleshot hosting/DNS issues, and supported clients with technical questions.
• Worked directly with customers and translated technical problems into understandable next steps.

QA Engineer at BREEZE END TECHNOLOGIES LLC (2024-10 – 2025-03)

• Designed test plans and test cases covering functional and non-functional requirements.
• Performed manual, regression, and exploratory testing across staging and production environments.
• Logged defects in JIRA and MantisBT, analyzed results, and tracked issues through resolution.
• Collaborated with developers and product managers to clarify acceptance criteria and improve product quality.

Customer Support Specialist at TALENTS2GERMANY GMBH (2024-07 – 2025-06)

• Provided customer support throughout onboarding, responding to client questions and resolving issues in a timely manner.
• Diagnosed customer problems and followed issues through to resolution with clear, empathetic communication.
• Created user guides to help clients and staff understand processes and navigate their relationship with the company.
• Delivered proactive support focused on clarity, customer satisfaction, and problem-solving.

WordPress Web Developer & Client Support Specialist at TECHVAULTS (2017-07 – 2023-01)

• Built and maintained WordPress websites for corporate and e-commerce clients while providing ongoing technical support.
• Resolved plugin conflicts, theme issues, broken functionality, hosting problems, and domain/DNS configuration issues.
• Worked directly with clients to understand problems, explain solutions, and maintain customer satisfaction.

Certificate in Front-End Development – Udacity (2018 – 2019)

Diploma in Web Development – NIIT Nigeria (2016 – 2017)

Higher National Diploma in Purchasing & Supply – Kwara State Polytechnic (2006 – 2008)

National Diploma in Purchasing & Supply – Kwara State Polytechnic (2003 – 2005)