Yusuf Hannatu

Committed to and understanding of organization's vision, values and principles as well as contributing towards the achievement of organizational strategic and objectives.

Experience in handling customer inquiries, resolving complaints and delivering high-quality service, my passion to help others and to be of available service to people, I assure to work with time and meet up to target diligently. Been competence in Computer Literacy, experience in using a variety of relevant Microsoft ware packages.

Personnel Assistant at Jaykay Carpets Industries Limited (2026-01 – Present)

• Weekly Staff Audit
• Daily Support to Staff and Management
• Act as the point of contact regarding labor legislation issues
• Ensure compliance with labor laws and company policies
• Assist in developing job descriptions and posting job vacancies
• Act as point of contact for employee queries and concerns
• Facilitate the on boarding process for new employees including orientation and training
• Implement effective sourcing, screening, and interviewing techniques.

Secretary at Jaykay Carpets Industries Limited (2024-08 – 2026-01)

• Typing and preparing documents
• Answering calls and emails timely and professionally
• Organizing of both physical and digital files accurately and for easy access
• Managing confidential information with discretion
• Keeping tracks of client's information inventory details.
• Scheduling meetings and organizing events
• Welcoming visitors and directing them

Virtual Assistant at Diqam Deliveries – Logistic Company (2024-01 – 2024-12)

• Monitoring stock/inventory level
• Tracking shipments and providing real time updates to clients
• Schedule deliveries and handle issues that may arise during the supply chain process.
• Optimizing supply chain of inventory forecasting.

Secretary at Netpro – Logistic Company

• Call clients and schedule deliveries
• Enter all deliveries made for each day
• Call other staff in other states to keep up with deliveries outside the state
• Enter all stock of items coming in
• Keep in touch with all vendors until their items are all delivered

Customers Care Executive at Globalnet Computers (2024-01 – 2024-12)

• Responding to customer's via calls, email and other channel about products, services, orders e.t.c.
• Help find effective solutions to customer complain to maintain satisfaction and trust.
• Explaining features, pricing, and usage clearly so customers.
• Taking orders and ensuring billing or payment issues are handled accurately.
• Ensuring timely response to customer and prioritize their orders.
• Booking customers order.
• Gathering and analyzing competitor information.

Personal Assistant/Secretary at Sabo Homes (2022-01 – 2022-12)

• Managing daily office tasks and routines
• Preparing and typing documents, reports, and correspondence
• Filing and organizing records (both physical and digital)
• Answering phone calls and directing them appropriately
• Handling emails, letters, and other communications
• Acting as a point of contact between staff, clients, and management
• Maintaining office supplies and ordering when necessary
• Ensuring the office environment is organized and efficient
• Keeping accurate records of company documents and activities
• Managing confidential information with discretion

Baker at Exquisite Bakery and More (2017-01 – 2017-12)

• Prepared a variety of baked goods, including cakes, pastries, and bread, ensuring quality and consistency.
• Maintained a clean and organized kitchen, adhering to hygiene and food safety standards.
• Assisted in creating customer's orders for events, birthdays, and special occasions.

Bachelor of Agriculture in Agriculture – Bayero University Kano (2025-12)

West African Senior School Certificate – Government Girls College Otutu (2011-12)

First School Leaving Certificate (2005-12)