Zainab Akinwande

Product professional with 3+ years of experience building internal products and analytics solutions that simplify workflows and support decision making. Experienced in user research, requirements documentation, stakeholder coordination, and translating business needs into clear solutions. Brings a strong combination of analytical thinking, organization, and hands on execution, with experience working across product, operations, and customer focused initiatives.

Program Manager at Scholar ChitChat (2026-05 – Present)

• Designed and launched Scholar ChitChat's first structured graduate application program, defining the curriculum, participant journey, and engagement framework for prospective graduate school applicants.
• Delivered the pilot four week Grad School Retreat for 20 participants, defining success metrics, accountability processes, and participant milestones to improve program completion and learning outcomes.
• Automated the participant follow up email process using Make.com, reducing manual coordination and ensuring participants received timely communication after their initial onboarding email.
• Created a participant feedback and progress tracking process using Google Forms, monitoring learning milestones and collecting feedback to evaluate participant progress throughout the program.
• Managed cross functional delivery of the Grad School Retreat by coordinating facilitators across multiple time zones, aligning session content, schedules, and participant needs to ensure a consistent learning experience.

Data Analyst (Internal Tools) at Babban Gona Farmer Services (2023-01 – 2026-03)

• Designed a performance tracking solution for inventory operations handling over 600,000 harvested products, enabling real time visibility into collection performance and helping leadership identify operational bottlenecks.
• Translated business requirements into more than 15 analytics solutions for products serving over 50,000 monthly active users, developing dashboards and KPI frameworks that informed product decisions.
• Identified a recurring bottleneck for Product and Operations teams reliant on ad-hoc SQL requests, and built a self-service tool for 50,000+ user profiles.
• Redesigned the dashboard request process by introducing a standardized requirements framework, translating stakeholder needs into clear specifications that reduced ambiguity and improved delivery efficiency.
• Created a centralized data dictionary to document datasets and business definitions, reducing onboarding time for new data team members and establishing a single source of truth.
• Awarded Babban Gona's Rookie of the Year for delivering analytics solutions that improved operational visibility across multiple business functions.

Business Operations Associate at The Snacks Cafe (2020-06 – 2021-01)

• Led a comprehensive strategic market analysis, successfully launching a new product line and contributing significantly to a 60% increase in revenue.
• Implemented an effective inventory management system, resulting in a 30% reduction in excess inventory while maintaining 100% compliance with industry safety standards.
• Achieved substantial revenue growth through the implementation of strategic marketing initiatives and menu innovation, resulting in an impressive 40% increase in sales.
• Fulfilled 50+ orders monthly by establishing collaboration with a third-party logistics company, achieving an outstanding 80% on-time delivery rate and ensuring efficient order processing.
• Enhanced customer satisfaction and loyalty within a three-month period through improvements in service and product packaging, resulting in a significant 20% increase in customer retention.
• Orchestrated impactful social media initiatives that significantly enhanced the online presence of the business, driving a remarkable 50% increase in customer engagement.

Bachelor of Laws in Law – University of Lagos (2014-09 – 2019-12)

Barrister-at-Law in Law – Nigerian Law School (2020-01 – 2021-07)