Junior Technical Application Engineer

Keylane is a leading European supplier of modern, customer-centric SaaS platforms to the insurance and pension industry. With our in-depth knowledge and expertise, we help our clients transform their day-to-day operations by improving cost efficiency, time to market and customer satisfaction. Will you join us?

Lifetime is our proven DB/DC pension administration platform for the Dutch and Caribbean markets, supporting all types of pension providers and schemes in a secure, private cloud SaaS model.

Key about your role

As a Junior Engineer for Lifetime, you will be a member in our Technical Application Management team (TAM), you help safeguard the availability, performance and security of our Lifetime environments for customers in the Life & Pension domain.

Together with experienced colleagues, you:

• Monitor the Lifetime platform and act on alerts and incidents (for example disk space issues, high CPU usage or Tomcat down situations).
• Contribute to daily operations: handling service requests and standard changes, following agreed ITIL processes.
• Support the provisioning and configuration of new customer environments, including setting up application components and validating that they are ready for use.
• Assist in user management, such as managing Citrix users who connect to Lifetime and handling application user access.
• Help with webservice management: whitelisting access, configuring endpoints and provisioning webservices for customers on IIS.
• Participate in patching and security updates for the technology stack (Windows Server, Oracle, SQL Server, Tomcat and related components), following runbooks and under guidance from senior engineers.
• Learn to manage client and server certificates for the platform, including renewals and deployments.
• Support external audits, penetration tests and failover tests by preparing evidence, executing standard test steps and documenting results.
• Keep runbooks and documentation up to date so we can work in a standardized and auditable way.

You will grow into taking more ownership of incidents and changes, and after a proper onboarding and training period you will be part of the standby/on-call rotation.

Key about your team

You will join the TAM team, a group of experienced technical application and infrastructure specialists responsible for running Lifetime as a secure, highly available SaaS platform in our private cloud.

• We provide 24/7 services to our customers in a controlled, ISO-certified environment, and work closely with functional consultants, product teams and customer stakeholders.
• We combine deep technical skills (infrastructure, databases, middleware, security) with strong domain knowledge in Life & Pension.
• We value collaboration, knowledge sharing and continuous improvement: you will learn from senior colleagues, pair on complex changes and join in retrospectives to improve how we work.
• With the growing number of Lifetime SaaS customers, this department is increasingly important within Keylane and offers many opportunities to develop yourself and your career.

Key about you

• You have a completed bachelor’s degree or higher in an IT-related, technical, or scientific discipline.
• You have 0–3 years of experience in technical application management, infrastructure operations or a similar support role (internships and side jobs count).
• You are comfortable working with Windows Server and have basic knowledge of databases (SQL; experience with Oracle or SQL Server is a plus).
• You have an interest in application and web servers such as Tomcat and IIS, and you are eager to deepen your knowledge.
• Basic knowledge of networking and security (firewalls, DNS, certificates) is a plus.
• You enjoy scripting/automation (for example PowerShell or Bash) or are motivated to learn it.
• You are analytical, curious and eager to learn, and you enjoy troubleshooting technical issues step by step.
• You are service-oriented and communicative, able to explain technical issues clearly to colleagues and customers.
• You like working in a dynamic, fast-growing environment and think in solutions rather than problems.
• You are willing to occasionally work outside regular office hours and to participate in the standby/on-call rota after onboarding.

A Certificate of Conduct (VOG) and reference check are part of the application process. All employees follow information security training and have basic information security responsibilities.

Keylane offers

• A monthly gross salary between € 3.000 and € 4.000 based on 40 hours per week.
• 8% holiday allowance of your total gross salary.
• A profit share.
• A pension scheme, with the option to save extra.
• Travel reimbursement: Receive a mileage allowance of €0.23 per km or an NS Business Card, which can also be used for personal travel
• 24 holiday days (with the option to buy extra) and 7 inclusion days, which can be exchanged with fixed Dutch national holidays, allowing you to take them when you like.
• Flexibility in working environment. As part of a hybrid working team, you will work partly from home and partly from the office. If you work in the office, a free lunch is waiting for you every day.

  If you work from home, you will receive a working from home allowance (€ 4 net per day) and internet allowance (€ 35 net per month).

• The possibility of working remotely from abroad for up to 2 months per year.
• The possibility to lease a bike through our bike leasing program.
• A one-year contract that, subject to satisfactory performance, will be converted into a permanent contract.
• The opportunity to develop yourself at our Academy through courses and training, both professionally and personally. · A comprehensive vitality offers to help you stay healthy. Read more here