Position Overview
We are seeking an experienced and technically minded Localization Program Manager (LPM) to design, establish, and scale an end-to-end global localization operation.
In this role, you will own the operational framework, TMS architecture, vendor execution, and cross-functional alignment necessary to launch new international markets seamlessly. You will serve as the primary bridge between Product, Engineering, Design, Legal/Compliance, and external linguistic partners, ensuring the product and content scale globally without increasing operational drag or costs.
The ideal candidate possesses deep hands-on expertise with CrowdIn Enterprise, direct experience configuring continuous localization (CI/CD) pipelines, and a strong background in defining governance models, SLAs, and terminology strategies in fast-moving product environments.
Key Responsibilities
- Program Strategy & Governance
- Establish the overarching localization operating model, including program intake, prioritization frameworks, RACI matrices, SLAs, and escalation pathways.
- Define and track key program performance indicators (KPIs) covering turnaround times, quality scores, cost efficiency, and release gate readiness.
- Author and maintain reusable market-launch playbooks to streamline entry into subsequent target regions post-launch.
2. Technical Infrastructure & CrowdIn Operations
- Own the setup, project architecture, permission levels, and configuration of CrowdIn / CrowdIn Enterprise.
- Partner with Solutions Architects, Localization Engineers, and DevOps to configure file parsers, API endpoints, webhooks, and direct repository/CI-CD integrations (e.g., GitHub, GitLab, Figma).
- Set up automated QA rules, pre-translation workflows, pseudo-localization testing, and machine translation (MT) engine integrations within CrowdIn.
3. Linguistic & Asset Management
- Oversee the lifecycle of core linguistic assets, including translation memories (TM), glossaries, style guides, and terminology databases.
- Partner with Linguistic Leads and product teams to enforce internationalization (i18n) standards and string-externalization best practices.
- Coordinate in-context reviews (LQA), functional testing, and sign-offs for regulated or domain-specific content (e.g., fintech, legal, compliance).
4. Cross-Functional Alignment & Vendor Management
- Collaborate with Product Managers, Content Strategists, Design Leads, and Engineering to build localization into the core software delivery lifecycle.
- Build, negotiate, and manage direct external vendor models, agency partnerships, and direct freelance linguist networks.
- Drive hypercare support during new market launches, monitoring release readiness and resolving technical or linguistic bottlenecks in real time.
TransPerfect
