Support Engineer

Freelance First Line Support Engineer

Contract: Freelance (ZZP)

Duration: 7 months (possibility of extension)

Start Date: ASAP

Working Arrangement: 5 days onsite

Experience: 1–3 years

About the Role

We are looking for a Junior First Line Support Engineer to provide IT support within a busy service desk environment. This is an excellent opportunity for someone with 1–3 years of experience in IT support, ideally within an MSP or service desk environment.

You will be responsible for handling day-to-day technical issues, supporting end users and ensuring IT incidents and requests are resolved efficiently.

Key Responsibilities

• Provide first-line IT support to end users.
• Log, manage and resolve incidents and service requests.
• Troubleshoot hardware, software and connectivity issues.
• Provide support for Microsoft 365 applications and services.
• Assist with user and device administration through Microsoft Admin Centres.
• Support and manage mobile devices using Microsoft Intune.
• Assist with user account management, access and permissions.
• Escalate more complex technical issues to the appropriate teams.
• Follow ITIL processes and service desk procedures.

Required Experience & Skills

• 1–3 years of experience in IT Support, Service Desk or an MSP environment.
• Good knowledge of Microsoft 365.
• Familiarity with Microsoft 365 Admin Centre and Microsoft Admin Portals.
• Basic knowledge of Microsoft Intune.
• Experience supporting mobile devices (iOS/Android).
• Understanding of ITIL principles and incident management.
• Strong troubleshooting and communication skills.
• Customer-focused approach with a willingness to learn.

Contract Details

• Freelance (ZZP) opportunity.
• 7-month initial contract.
• Possibility of extension.
• ASAP start.
• 5 days per week onsite.