Customer Support Agent at iChoosr (2025-06 – Present)
- Guiding customers through process, ensuring a clear and smooth customer experience.
- Handling escalations and complaints, communicating case details to relevant departments and management.
Au Pair at Au Pair Agency (NL/BE) (2022-06 – 2024-09)
- Provided childcare and supported children with their daily routines and activities.
- Encouraged the development of communication, motor skills, and independence.
- Promoted Literacy in English as L2.
Teaching Assistant at Red House International School (2022-01 – 2022-04)
- Worked with Primary Years Programme.
- Assisted the head teacher with planning and delivering activities, following an IB-based curriculum.
- Planned and coordinated school-wide projects and events.
- Supported literacy development through projects.
English and Portuguese Teacher at Paulo de Tarso Institute (2020-01 – 2022-01)
Secondary School (Children and Teenagers).
- Taught English and Portuguese, following the Grammar-Translation method and the Brazilian BNCC curriculum.
- Planned and delivered lessons, literature projects, and social activities, including during the transition to remote learning.
- Supported the school's adaptation to online education through structured weekly planning and engaging learning activities.
Private English Teacher at Freelancer (2021-10 – 2022-05)
- 1-2-1 classes with Teenagers through Google Meet.
- Assessed students' needs, personalities, and learning goals to create personalised learning programmes.
- Increased student engagement and encouraged independent language practice through tailored learning strategies.
Teaching Assistant at Eccoprime Bilingual School (2019-01 – 2019-12)
- Worked with Primary Years Programme.
- Assisted the head teacher with lesson planning, classroom activities, and educational materials.
- Supported students with special educational needs, including ADHD, and those requiring additional support with English.
- Observed students to identify strategies to support their progress.
English Teacher at PROLINFO (2018-07 – 2019-07)
- Worked with Elementary level to learners of different ages, from adolescents to adults.
- Planned weekly lessons, developed learning materials, and provided feedback on student progress using the Communicative Approach.
- Monitored and reported student progress.