Ana Cy

Hospitality professional with experience in reservations, OTA channel management, and front office operations. Skilled in MEWS and Cloudbeds PMS, managing Booking.com and Hostelworld channels, and preparing reservation and occupancy reports. Strong communication and customer service skills with the ability to assist guests, handle inquiries, and ensure a positive travel experience.

Currently working as a Reservation Supervisor and seeking opportunities as a Reservation Agent, Travel Agent, or within the hospitality and travel industry.

Reservation Supervisor - Lam hotel management - Rotterdam

(2026-02)

• Manage reservations and room availability across OTA platforms (Booking.com, Hostelworld) and direct booking channels.
• Process booking modifications, cancellations, and verify credit card guarantees.
• Maintain accurate reservations
• Coordinate with front office and housekeeping to ensure smooth guest experience and efficient room allocation.

Front Office & Housekeeping Supervisor - Hotel 171 - Rotterdam

(2025-08)

• Manage front desk operations including guest check-in/out, payments, and customer inquiries.
• Handle remote and phone reservations through MEWS and various OTA platforms.
• Coordinate daily housekeeping schedules, communicate room status updates, and perform quality checks on cleanliness and readiness.

Receptionist - Lam hotel management - Rotterdam

(2021-06)

• Manage front desk operations including guest check-in/out, payments, and customer inquiries.
• Handle remote and phone reservations through MEWS and various OTA platforms.
• Coordinate daily housekeeping schedules, communicate room status updates, and perform quality checks on cleanliness and readiness.

Instructor - Little Gym - Voorburg

(2020-10 - 2021-06)

• Ensured a safe and engaging environment
• Assisted parents and maintained class schedules
• Leading classes

Gym receptionist - Super Gym - Vilnius

(2017-01 - 2018-01)

High school - Vasilijaus Kachialovo gymnasium (2012-09 - 2017-09)

International Communication - International Communication - Haagse Hoge school (2017-09 - 2018-09)

Fitness trainer - Fitness - Sport& People (2021-10 - 2022-09)

International Tourism Management - International Tourism Management - Breda University (2023-09 - 2025-09)