André Tshilenge

I have a passion for teamwork and like to operate within diverse and multicultural environments. For each of my previous assignments, I always managed to reach my professional goals by showing a total dedication and effectiveness, and I ensured that company guidelines and strategies are followed 

10/2021 – Today SENIOR OPERATIONS Lead Chronopost (FR)

• Vendor management 
• Implementation of KPI’s and other vendors key performance measurements 
• Process improvements and knowledge base creation
• Team Management

Vendor Management:

• Vendor management and day-to-day management of vendors.
• Analysis of metrics & measurement to drive reporting used for scorecards
• QBR and enhancement of solid relationships with third party vendors based on periodic business reviews (KPI/ SLA), 

• Handling situations that require research, auditing, and detailed knowledge of applicable area to resolve issues quickly and accurately
• Providing professional advice and communication to HR partners about company car and mobility policy, tools, programs, & processes.
• Providing insights through premium standard and ad hoc reporting and dashboards on vendor performance and cost control (The progress and budget management)

• Ensure Ben. Ops. representation in plan design components
• Involvement in contract negotiations / Quality Assurance
• Provide holistic program/project oversight of data quality

Vendor management 

• Actively participated in the implementation of Fleet logistics (car vendor) in 24 countries across Europe
• Led operations and performance calls / periodic reviews with vendors 
• Designed and developed ‘best in class’ operational processes with our vendors
• Helped creating a metrics driven organization with strong (SLA / KPI’s) with our vendors. 

• Actively participated in the implementation of EMEA company car policy in 24 countries, creation of standardized and aligned processes where legally compliant and implementing system solutions where possible
• Responsible for the stabilization and optimization of all processes including system enhancements
• Processed day-to-day transactions for program administration / Provided consultation services to employees for Company car programs 
• Creation and update of a relevant and effective knowledge data base content

• Partnered with cross-functional teams to address basic issues and identify solutions.
• Operations SME for implementations of policies, programs, tools, and practices
• Partner with COEs to address issues and identify solutions
• Cooperated closely with Finance to ensure timely and accurate payment of all company car invoices and fines 
• Provided service excellence to HR colleagues by responding in a professional, accurate and timely manner to all calls, emails and CRM Tool tickets concerning Company car programs

• Perform audits and analysis to ensure quality and accuracy of data in HR (SAP) and vendor systems

• MAITRISE - MSTCI Master's degree in International Trade UFR Lille III (France)
• DEUG LEA Foreign Languages Degree UFR Lille III (France