Coen Zweers

⭐ Als een ervaren en hands-on consultant met expertise in duurzame energie, financiën en technologie heb ik talloze bedrijven geholpen bij het ontwikkelen en implementeren van effectieve strategieën om groei en succes te realiseren. Ik heb gewoond, gestudeerd en gewerkt in Nederland, Zuid-Korea en Nieuw-Zeeland.

📋 Ik heb een bewezen staat van dienst in het succesvol aansturen van cross-functionele teams en het zorgen dat projecten op tijd worden opgeleverd. Mijn vermogen om zelfstandig en grondig onderzoek te doen speelt daarbij een cruciale rol.

Beschikbaar voor freelance opdrachten op vier specifieke manieren:

(Strategische) consultancyprojecten

Interimrollen (bijv. Head of Operations/Innovation)

Verandermanagement

Agile transformatie & projectmanagementworkshops

🚀 Bent u op zoek naar een resultaatgerichte, praktische consultant die u kan helpen uw organisatie naar een hoger niveau te tillen? Neem dan gerust contact met mij op.

Energetic, opportunity spotter and enjoying life to the fullest! Seasoned IT specialist with a structured way of working, people first mentality and results driven.

EXPERIENCE

07//2024 – 07/2025 Head of Business Services (a.i.) & IT Project Manager – elipsLife Insurance (contractor)

• Responsible for a team of seven business experts and project managers that are focussing on servicing the business, process mapping and development of new digital products.
• IT Project management of a large ERP system that is implemented at elipsLife, collaborating with people from the Netherlands, Luxembourg, Switzerland and Poland. The goal was a successful go-live of the system and this is achieved and operational since 12th of May. 
• Project goal achieved with the go-live on 12th of May 2025
  • A new core insurance platform for the employee benefit business of elipsLife,
  • A new finance application platform (FinanceHub and interface to SAP),
  • The replacement of the document generation systems (OMS) and archive system.
  • The entire portfolio from elipsLife Netherlands is successfully migrated to the new platform.
• Responsible for informing the business about the transformation by presenting the communication and change plan. Organizing and answering questions during Q&A sessions. 
• Strategic Project Management within elipsLife

09/2023 – 06/2024 Transformation Management Officer (PMO) – Target Operating Model – Kramp (contractor)

Kramp Group is Europe’s largest specialist in spare parts and accessories for the agricultural industry. Kramp is the essential partner for its customers and suppliers with over 500,000 products online available, 11 distribution centres and 24 sales offices spread over Europe.

• Responsible for the project management (PMO) ), communication and change plan in regards to the implementation of the Target Operating Model (TOM) program across the Kramp Group.
• Preparing executive board meetings related to the organizational changes of the Target Operating Model program
• Tracking progress of the program delivery across 15 workstreams and calculating the organizational cost-benefit analysis
• Successfully delivering new ways of working, implementing a European cluster model and product model structure

06/2022 – 07/2023 ITProduct Manager & Product Owner – Sunrock – Innovation Department & IT (contractor) 

Sunrock develops, realizes, finances, and manages large-scale solar parks on the roofs of logistics and commercial real estate.

As a product manager, I'm responsible for the end-to-end creation and delivery of scalable customer facing digital products. Also advising the company and innovation strategy.

• Led the project management, development and launch of a new digital web application, a customer portal, resulting in an increase in customer engagement and generating additional revenue.
• Responsible for the change and communication plan 
• Directed the end-to-end product management and launch of a digital design tool for an optimal PV system that matches energy production of solar panels with energy consumption that also includes battery storage solutions and EV charging . 
• Developed and executed an innovation strategy, including budgeting, setting clear goals and milestones. 
• Managed the product backlog, prioritizing tasks and ensuring alignment with c-level strategies, resulting in on-time delivery of new features. Designed in Figma, managed projects in Jira and Confluence. 
• Conducted market research and customer interviews to identify key pain points and unmet needs, and redesigning the customer journey, leading to the development of a new product feature that increased customer satisfaction.
• Collaborated with the development team to clarify requirements and provide ongoing support, resulting in reduction of development time for new features.

09/2021 – 06/2022 Agile Coach/Scrum Master - ABN AMRO - Retail and Commercial Banking (contractor)

• Responsible for improving the way of working for three teams with a total of 25 members, including an infrastructure team and two analytics teams.
• Responsible for change and communication across the scrum teams
• Helped the teams transition towards a proactive, self-steering approach with an agile mindset by applying the full Scrum framework.
• Contributed to providing structure, setting goals, refining work, and organizing planning sessions, stand-ups, retrospectives, sprint reviews, and scrum of scrums events.
• Replaced the three product owners' roles while they were out-of-office.
• Coordinated a team in building a monitoring dashboard to reduce the meantime to detect and resolve issues as a side project.

10/2017 – 08/2021 Strategy & Technology Consultant – Accenture – Full Time – Projects: 

IT Product Owner – Rabobank – Monitoring & AI Operations (IT)

• Identified and prioritized 20+ potential use cases for AI Monitoring solutions, resulting in the development of targeted dashboards and alerting systems that reduced meantime to detect and resolve issues. 
• Collaborated with cross-functional team members to co-create a monitoring architecture that integrated with existing systems, enabling seamless data flow and increasing the accuracy of predictive modelling (using Splunk). 
• Inspired IT teams through engaging presentations on the benefits of proactive monitoring, leading to an increase in adoption of smart alerting features among developers.

Strategy Consultant – Athlon - Car Leasing Company – Innovation department

• Conducted extensive market research and competitor analysis across 11 European countries, identifying key customer segments and market trends, resulting in an increase in customer acquisition.
• Developed a compelling value proposition for the ecommerce platform, highlighting unique features and benefits, resulting in an increase in customer conversion rate.
• Led the prototyping and high-level solution architecture for the ecommerce platform, ensuring seamless user experience and scalability across all 11 countries, resulting in a decrease in website loading time.

Business Analyst – Rabobank - Trade Commodity Finance department 

• Led the successful implementation of API and RPA innovation projects, resulting in reduction of process time and a cost savings.
• Developed and executed a new robotic operating model for the RPA practice, improving efficiency and increasing client satisfaction.
• Established and trained a high-performing RPA team consisting of onshore and offshore Accenture colleagues (India), resulting in an increase in project completion rate.

Product Owner – ING – IT department – RPA and AI automation team

• Coordinated a team of 10 members to successfully deliver methodology for RPA and AI automation, resulting in the creation of 15 software robots and natural language processing (NLP) tools.
• Performed comprehensive discoveries and created business cases, leading to a 30% increase in process efficiency across multiple departments.
• Collaborated with interdisciplinary teams and subject matter experts in Slovakia, Poland, and the Philippines to implement an improved delivery methodology, resulting in a decrease of implementation costs.

Business Analyst & Scrum Master – APG Pension Provider – Innovation department – Blockchain Based Pension Process

• Developed and implemented a cutting-edge blockchain solution for the Dutch pension industry, resulting in a trusted and reliable pension infrastructure that reduces costs.
• Mapped and documented the high-level architecture and business requirements for the blockchain project, providing clear guidance to technical teams throughout development process.
• Collaborated with external pension providers to ensure successful integration of their systems into the blockchain ecosystem, resulting in seamless connectivity for all clients.

Strategy Consultant – Nationale Nederlanden/Delta Lloyd Insurance & Bank - Mortgages department

• Conducted comprehensive stakeholder interviews and data analysis to identify gaps in fraud frameworks between the bank and the acquired bank, resulting in a streamlined and integrated fraud department.
• Quantified the workload and fraud models of both banks to determine optimal task allocation for the merged fraud department, leading to an increase in efficiency and accuracy of fraud detection within the mortgage department.
• Collaborated with cross-functional teams to develop a robust integrated fraud management system, reducing mortgage fraud incidents.

Business Analyst – Athlon - Car leasing Company – Innovation department

• Facilitated the agile-lean transformation for a car leasing configuration platform, coordinating and organizing Agile Scrum events.
• Established and configured the Google Analytics environment, enabling the tracking of website buttons, goals, and demographics to gain valuable insights into online customer behaviours.
• Leveraged analytical findings to optimize the platform and enhance the overall customer experience.

9/2016 – 12/2016 Intern - Vodafone HQ – Marketing Intelligence - Full time

• Responsible for translating market research and business intelligence to actionable insight on market, customer and competitor strategies. Simultaneously, writing my MSc Marketing Intelligence thesis, Consumer Preferences in the Telecom Market where I applied quantitative research methods like choice-based conjoint analysis and latent class analysis. Found consumer segments through probabilistic data analysis that supports new value propositions.

 

SKILLS

Strategy and Technology consulting | IT Project Management | Product Management| Agile Scrum Project Management | Service Management | Blockchain & Distributed Ledger Technology | IT Strategy & Architecture | Gap Analysis | Robot Process Automation (RPA) | Natural Language Processing | Process visualization and documentation | Stakeholder management | Proactive monitoring and dashboarding | Predictive Modelling| Product Design | Stakeholder Management | UX

Software knowledge: Advanced proficiency in MS Office -| MS Visio (Designing process flows) | Automation Anywhere (RPA) | Exact Online (Accounting) | Confluence | Jira | Azure DevOps | MS SharePoint | Figma | ServiceNow | Splunk dashboarding

Certificates: PSPO II Advanced Product Owner, PSM II, SAFe Certified Agilist – Agile Training - SAFe Advanced Scrum Master – Agile Training - Automation Anywhere Certified Advanced RPA Professional - R3 Corda Certified Developer for Distributed Ledger Technology - Safety for Operational Supervisors VCA

Languages: Dutch - Native proficiency | English - Full professional proficiency | German - Limited working proficiency

EDUCATION

9/2015 – 4/2017 MSc Marketing Analytics and Data Science – University of Groningen The MADS master concentrates on data science, analysing and predictive modelling, including secondary and big data, to track company's marketing performance and generate new customer insights. The information and insights generated by MI specialists are used to make research-based strategic and tactical marketing decisions. I wrote my thesis in combination with my graduate internship at Vodafone

9/2014 – 8/2015 Pre – MSc Marketing

University of Groningen - Thesis: Consumer preferences in the mobile application market (8.0/10)

2/2012 – 6/2012 International Student Exchange Program - Seoul - South Korea

Hanyang University - - Asian Business Studies & additional Korean language (8.0/10)

9/2009 – 6/2014 BSc Industrial Engineering & Management

Hanze University - Groningen - Thesis: Operational Excellence of Nike Inc. logistics (8.3/10)

Several committees at student association: R.K.S.V. Albertus Magnus

Certificates: PSPO II Advanced Product Owner, PSM II, SAFe Certified Agilist – Agile Training - SAFe Advanced Scrum Master – Agile Training - Automation Anywhere Certified Advanced RPA Professional - R3 Corda Certified Developer for Distributed Ledger Technology - Safety for Operational Supervisors VCA