Value Added Logistics Technician at Topcon Positioning Systems (2024-01 – Present)
Performed detailed bench and stress testing, configured satellite connectivity, created operational playbooks, implemented OS snapshot library, wrote automation scripts, and provided technical support.
- Performed detailed bench and stress testing on both new hardware and standard orders, including firmware and software packages, to ensure every product functioned correctly before delivery. Captured precise reproduction steps for any faults and collaborated with engineering to validate fixes or safely roll back builds, preventing costly failures in the field.
- Configured and activated satellite connectivity for each client order using Topcon's proprietary in-house software, matching radio settings and antenna profiles to the purchased service tier and operational requirements. Performed live signal and telemetry tests to confirm devices connected correctly.
- Created detailed playbooks and compliance checklists from scratch because my role was newly introduced and the process needed structure. Mapped every configuration and validation step, tested each one, and turned the results into clear, self-contained guides that allowed other technicians to work independently and follow the same standard without direct supervision.
- Proposed and implemented a library of clean OS snapshots to optimize time. Each snapshot provided a verified base system, and I layered the required software, drivers and firmware for each product on top. This approach became the standard build process, and I refreshed the snapshots monthly to include the latest OS security updates, saving field engineers many hours of manual update work.
- Wrote small automation scripts to speed up repetitive data entry in the legacy ERP system, cutting manual work significantly and letting me focus on higher-priority tasks. Built in validation checks to maintain data integrity across SAP ERP and Salesforce.
- Provided real-time technical support and troubleshooting for field engineers, international sales teams and management, handling software issues, configuration questions and product inquiries that sales could not answer. Diagnosed problems remotely, coordinated fixes and escalated complex cases when needed to keep operations running smoothly.
Warehouse Assistant at Jumbo Supermarket (2023-01 – 2024-01)
Managed daily fulfillment tasks, coordinated with carriers, performed cycle counts, investigated inventory variances, and maintained workplace safety standards.
- Managed daily fulfillment tasks, cleared order exceptions and coordinated with carriers to prevent shipment delays.
- Distributed the daily shipping plan from SAP ERP for the entire department, coordinating carrier assignments and routes to keep operations on schedule.
- Performed regular cycle counts in SAP ERP, investigated inventory variances and corrected stock records following formal control procedures and access protocols.
- Raised systemic discrepancies with supervisors, documented root causes and supported corrective action implementation to reduce repeat errors.
- Maintained workplace safety and hygiene standards to support smooth operations during high-volume periods.
PC Technician at SOLLTEC IT-Services (2022-01 – 2023-01)
Installed and configured hardware and software, managed company website, diagnosed and repaired issues, performed scheduled maintenance, and provided technical support.
- Installed and configured hardware and software for client systems, tailoring setups to specific operational requirements.
- Managed the company website and deployed proprietary software to designated workstations, ensuring secure configuration and uninterrupted service.
- Diagnosed and repaired hardware and software issues, resolving problems efficiently to minimize downtime.
- Performed scheduled maintenance routines, including software updates, virus scans and performance tuning, to maintain system integrity and availability.
- Provided technical troubleshooting and support, helping users resolve issues and escalating complex problems when needed.
Mobile Sales Representative at Telekom (2017-01 – 2018-01)
Managed online product listings and social media campaigns, processed customer contracts, coordinated product launch logistics, and supported customers with technical onboarding.
- Managed online product listings and social media campaigns, processed customer contracts and closed retail sales to meet monthly targets.
- Coordinated product launch logistics with smartphone manufacturers, including device delivery schedules and point-of-sale display setup in retail locations.
- Supported customers through contract questions and basic technical onboarding, escalating billing or provisioning issues to specialists when needed.
