Emi Lazidou

I'm a result-driven Operational Manager who leads from the front and grows teams from the inside out. My Psychology background shapes the way I lead; with intention, curiosity, and genuine care for the people around me. I bring energy, structure, and a proven ability to turn challenges into measurable results.

Operational Manager at Zara (2023-06 – Present)

• Led operations across 3 Zara stores, scaling from 40 to 100 person teams
• Improved daily team productivity by 20% within 3 months through process and stockroom optimization
• Manage full store scheduling - monthly planning and daily task allocation
• Manage full delivery operations in store, overseeing stock intake, processing and floor replenishment
• Oversee stock inventory management, regular audits and loss prevention measures to minimize shrinkage
• Supervise sales floor performance, driving conversion targets and customer experience standards
• Conduct performance reviews and deliver daily coaching to support team growth and policy alignment
• Regional trainer for upcoming Operational Deputies across the Netherlands
• Manage budget and labour hour optimization to meet operational cost targets
• Collaborate daily with NL leadership and lead operational visits from Spain headquarters
• Conduct interviews and handle HR tasks including absence management per Dutch labor law

Freelancer Photographer

Fashion, event photographer. Arranged personal photo-shootings.

Instagram Account Manager and Creator

BSC (Hons) in Psychology – American College of Thessaloniki (2023-06)