Erica Bianca Palma

Logistics Support Specialist with experience supporting US-based freight operations in high-volume remote environments. Skilled in shipment tracking, carrier coordination, delivery follow-ups, appointment scheduling, and resolving time-sensitive logistics issues across phone, email, and Transportation Management System (TMS) platforms. Managed 60+ daily freight interactions while maintaining 99% documentation accuracy and real-time operational communication in fast-paced operations.

Experienced in administrative coordination, GIS mapping support, reporting, and documentation management across government and operations-focused environments. Proficient in Google Workspace, CRM systems, QGIS, and remote collaboration tools. Available for US timezone logistics, operations, and administrative support roles.

Customer Service Representative | Track & Trace - TaskUs (Third-Party BPO) - Remote, Philippines

(2024-01 - 2024-12)

• Monitored and tracked shipments for US-based freight operations, providing real-time updates to customers, carriers, and internal teams
• Coordinated with carriers, drivers, and receivers to resolve shipment delays, missed appointments, and delivery-related concerns
• Managed 60+ daily freight-related interactions across phone, email, and tracking systems while maintaining high service and documentation accuracy
• Escalated urgent shipment exceptions and proactively followed up on load statuses to support on-time delivery expectations
• Updated shipment records, tracking notes, and case documentation with 99%+ accuracy using CRM and TMS platforms
• Communicated shipment timelines, ETA updates, and operational changes clearly to stakeholders in fast-paced logistics environments
• Supported freight coordination workflows through organized load tracking, appointment confirmations, and carrier follow-ups

Administrative Support Staff - Land Transportation Office (LTO) Region VII - Philippines

(2024-11 - 2026-03)

• Processed 10,000+ annual transportation-related transactions, including motor vehicle registrations, driver's licenses, student permits, miscellaneous transactions, and license plate issuance and release, while maintaining 100% compliance accuracy
• Assisted clients with transportation-related inquiries, records verification, and documentation processing in high-volume operational environments
• Maintained the office Management Information System (MIS) by accurately encoding daily transactions to support operational efficiency monitoring and strategic planning
• Maintained centralized reporting systems and audit-ready documentation to improve workflow visibility and records organization
• Supported daily administrative operations through scheduling coordination, detailed documentation management, and data accuracy monitoring

Geographic Information System Operator | Office Support Staff - Local Government Unit of Loon, Bohol - Philippines

(2019-09 - 2024-01)

• Generated disaster preparedness maps, exposure maps, site development plans, and layout maps using QGIS software to support local government planning, land assessment, and risk management initiatives
• Assisted clients with zoning compliance applications, inquiries, and documentation requirements while supporting inspections related to road setback compliance and land use regulations
• Created presentation materials and visual reports for the Municipal Planning and Development Coordinator (MPDC) during planning meetings and assisted with presentation preparation and coordination
• Coordinated internal records, reports, and tracking documentation to support daily operational and planning activities
• Managed filing systems and maintained audit-ready documentation to improve records organization and accessibility
• Assisted with data management and operational support functions while handling multiple responsibilities simultaneously

Bachelor of Elementary Education - Elementary Education - Mater Dei College of Tubigon (2017)