Grace Ferry

With over a decade of experience in the hospitality industry, I focus on optimising hotel operations, driving revenue growth, and fostering team leadership. My career across leading hotel brands has provided me with a solid foundation in guest service excellence, operational efficiency, and effective conflict resolution. I am passionate about enhancing team performance, streamlining processes, and delivering memorable guest experiences.

My expertise includes reservations, yield management, and comprehensive staff training, all aimed at cultivating a culture of innovation and high standards. I have a well-rounded background in hotel operations, covering front office management, reservations, food & beverage, housekeeping, and talent development. I am dedicated to achieving both guest satisfaction and business objectives, leveraging my skills and experience to deliver exceptional outcomes.

With over a decade of experience in the hospitality industry.

Bachelor of Business Major in Hotel and Resort Management