Hoda Roshanfar

I am writing to express my keen interest in any potential employment opportunities within your organization. With a Master’s degree in Business Administration (MBA) from the Netherlands, and over six years of experience in various leadership both in my home country and here, I believe that I can very comfortably meet your requirements as the ideal candidate for any related position.

In my current role as an Assistant Manager at H&D Horeca VOF (in central Amsterdam), I manage front-of-house operations, train staff, and ensure high service standards. I consistently foster a collaborative environment where information flows seamlessly among team members, ensuring everyone is aligned and informed.

During my five years of managerial experience, I have effectively led teams, overseen day-to-day operations, optimized processes, and ensured high service standards. I have also been responsible for training staff, coordinating tasks, and managing supplier relationships. These experiences have equipped me with a strong foundation in leadership, problem-solving, and maintaining operational efficiency.

In addition, my previous roles as an Educator, Team Supervisor, and Tour Guide have equipped me with strong communication skills, customer service, problem-solving, accuracy, and flexibility skills.

In my recent role at the Ibis Schiphol Amsterdam Airport Hotel, one of the largest and busiest hotels in the Netherlands, I gained valuable industry knowledge and hands-on experience. I implemented innovative ideas that led to a 10% increase in positive guest feedback and improved team performance and morale by ensuring adherence to service standards.

I am particularly passionate about working in a close-knit team and am eager to bring my enthusiasm to the company. With a strong motivation to excel, I am quick to learn and have a natural aptitude for working with both people and technology. My previous roles have required me to adapt swiftly to new challenges and systems, and I take pride in mastering new tasks efficiently.

To fully commit to a role, I am prepared to relocate to the city where the company is located to be closer to the workplace. I am flexible regarding working hours, including weekends, or even public holidays, and can start working at any time. Although I am currently in the process of learning Dutch and have been attending online language classes, improving my proficiency is a top priority.

I am confident that I will be able to switch to Dutch for my communication in the near future. I am excited about the opportunity to contribute to your team and look forward to any chance to do so.

• Innovative and Transformative manager with more than 5 years of experience in the educational field.
• A facilitator assistant manager skilled in team leadership, customer relations, and streamlining operations in dynamic environments.
• Proactive hospitality assistant with extensive experience driving operational efficiency and guest satisfaction in the F&B department.
• 7 years of experience as a versatile team supervisor.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) with extensive experience in performing a wide range of tasks efficiently.
• A strong passion for customer service!
• Very strong skill (9/10) in training and development in mentoring team members to improve performance.

Master of Management Business Administration (MBA), with specialization in Hospitality Management in the Netherlands.