Ioanna Bala

Experience in: sales in fashion industry, customer support, digital marketing and communications

Mobility Concept Haarlem, Netherlands

September 2022- February 2023

Digital Marketing and Operations Assistant

• Managed the communication campaigns, developed marketing strategy, Google ads account management and ads development
• Developed CRM and business analytic strategies, research and evaluation of multiple CRM platforms
• Collaborated with the design team for the improvement of the UX design of the website and of the application
• Back office operations

Inditex Amsterdam, Netherlands

August 2022-September 2022

Sales Assistant (Zara store)

• Collaborated with a multinational team
• Improved customer satisfaction and communication

Teleperformance Athens, Greece

August 2018 – December 2019

Support Desk specialist

Customer support for Philip Morris International account

• Supported customers in their after sales journey (order confirmation, payment procedures, invoicing, product returns-replacements)
• I compiled customer feedback and recommended service delivery improvements to the management
• Assisted Philip Morris customers, physical shops and external collaborators in technical issues

Starbucks Coffee Company

March-October 2018

Barista

University of Amsterdam Amsterdam, Netherlands

MSc Political Communication February 2022-June 2023

University of Leiden Leiden, Netherlands

MSc Political Science and International Organisation February 2021-July 2022

University of Panteion Athens, Greece

BSc Sociology 2014-2019