Janet Antwi

Transport and operations professional with 9 years of experience coordinating international freight, last-mile delivery, drivers and carriers. Improved on-time delivery from 50% to 98%, reduced processing errors by 20%, and strengthened operational performance through KPI analysis and process improvement.

Transport & International Freight Operations Coordinator - IAS Ghana / FedEx

(2024-11 - 2025-08)

• Coordinated international shipments from acceptance to final delivery, aligning schedules with customers, carriers, drivers and warehouse teams
• Raised on-time delivery from 50% to 98% by identifying bottlenecks and coordinating corrective actions
• Introduced two-step document verification, reducing processing errors by 20%

Business Operations & Administrative Officer - IAS Ghana / FedEx

(2019-04 - 2024-10)

• Coordinated daily delivery operations across customer service, warehouse, finance, HR and sales
• Managed 25 dispatch riders and 5 drivers, monitoring delivery KPIs and customer issues with Excel and Power BI
• Improved warehouse efficiency by approximately 20%, managed teams of up to 50, and supported revenue growth of approximately 30%

Operations & Credit Controller - IAS Ghana / FedEx

(2016-11 - 2019-03)

• Supported freight operations, shipment follow-up and customer account administration
• Coordinated customers, drivers and internal teams to resolve delivery and service issues
• Maintained accurate shipment and customer records, tracking outstanding actions through to completion

MBA - Maastricht School of Management, Netherlands (2026-09)

BA - English & Sociology - University of Cape Coast, Ghana