Jenni Wanting

Native English-speaking professional with extensive experience in customer-facing, communication and support roles across education, training and business management. Experienced in working with people from diverse cultural and linguistic backgrounds, both online and in person, and confident communicating with customers, clients and colleagues at different levels. Strong interpersonal and active-listening skills, with a calm, patient and professional approach to resolving questions, providing support and building positive relationships.

Highly adaptable, organised and comfortable working independently or as part of a team. Experienced in managing administrative responsibilities, responding to individual needs, providing clear information and maintaining a high standard of service. Having relocated from South Africa to the Netherlands, I have first-hand experience of adapting to a new environment and communicating across cultures.

I am currently learning Dutch and am motivated to develop my career in a customer-focused role.

Freelance English Language Trainer at SPEEXX (2025-03 – Present)

• Provide one-to-one language support to business professionals from diverse international backgrounds.
• Build strong professional relationships by understanding individual needs, objectives and expectations.
• Communicate clearly and professionally with clients from a wide range of cultural and professional backgrounds.
• Provide detailed written reports and constructive feedback on client progress.
• Facilitate online group sessions and encourage positive participation and engagement.
• Manage appointments, lesson preparation and client-related administration independently.

Freelance English Language Teacher at BERLITZ (2024-08 – Present)

• Provide personalised language support to adult clients from diverse cultural and professional backgrounds.
• Establish rapport quickly and create a welcoming, professional and inclusive environment.
• Identify individual needs and adapt communication and support accordingly.
• Communicate clearly with clients regarding objectives, progress and areas for development.
• Manage multiple clients and schedules while maintaining a consistently high standard of service.

Online ESL Teacher at TWENIX (2024-05 – 2025-05)

• Provided one-to-one online support to clients from Spain, Italy and France.
• Built positive professional relationships through active listening, empathy and clear communication.
• Provided timely written feedback following each session.
• Managed online sessions independently and maintained a professional customer experience.

Online ESL Teacher at CARROT GLOBAL (2023-05 – 2024-08)

• Provided Business English support to Korean professionals through online video and telephone sessions.
• Communicated professionally with clients across different cultural and professional backgrounds.
• Adapted communication style and materials to meet individual needs.
• Provided clear, constructive written feedback following sessions.
• Built supportive relationships with clients and maintained a positive service experience.
• Delivered services reliably and professionally in a remote working environment.

ESL Teacher at PRO ENGLISH (2023-03 – 2023-11)

• Provided individual language support to clients with different abilities and communication needs.
• Developed positive relationships through patience, active listening and personalised support.
• Adapted communication and activities to meet individual requirements.
• Helped clients build confidence and achieve their communication goals.

Writing Feedback Specialist at STUDIOSITY (2021-04 – 2021-08)

• Provided written support and feedback to university and college students.
• Reviewed written work and identified areas requiring clarification or improvement.
• Communicated feedback clearly, constructively and professionally.
• Adapted communication to suit individual clients' language abilities and needs.
• Worked independently while meeting quality and turnaround expectations.

Online ESL Teacher – Wall Street English at THE REALLY GREAT TEACHER COMPANY (2020-08 – 2021-08)

• Provided one-to-one and group language support to adult clients.
• Facilitated online conversation sessions and encouraged active participation.
• Built positive relationships with clients through effective communication and active listening.
• Provided individual written feedback following sessions.
• Maintained a professional, welcoming and supportive online environment.

Business Owner & Practice Manager at D.A.R.E. (2006-07 – 2020-07)

• Managed the day-to-day administration and operations of a small business.
• Built and maintained professional relationships with clients, parents, teachers and other stakeholders.
• Responded to individual client needs with empathy, professionalism and discretion.
• Managed appointments, communication and administrative responsibilities.
• Worked independently and took responsibility for the smooth running of daily operations.
• Developed and delivered programmes and services based on client and stakeholder needs.
• Facilitated meetings, information sessions and support groups.
• Handled sensitive and confidential information professionally.
• Developed strong organisational, communication and problem-solving skills through managing a business and working directly with clients.

Master of Education in Educational Psychology – University of the Witwatersrand (2004)

Education and Training Development Practitioner (ETDP) – Corporate College International (2004)

Bachelor of Arts – University of the Witwatersrand (1994)

120-Hour TEFL Certificate & 20-Hour Practical Teaching Certificate – TEFL – South Africa (2020)