Judy Maina

• Team work and networking skills; ability to work with colleague learn new and innovative ways of improving service delivery.
• Excellent communication skills (oral & written); ability to read and write fluently in English & Kiswahili.
• Interpersonal skills; approachable personality and ability to build working relationships.
• Multi-tasking skills; ability to work in a disciplinary environment.

CCI - KENYA

October 2022 to date

Position: Call center agent

Duties and Responsibilities

• Answering and responding to inbound customer calls
• Responding to customer emails and live chat inquiries
• Resolve customer complaints and issues
• Sell and promote products/services while on call
• Escalate issues to supervisors and managers
• Leverage the internal knowledgebase to quickly answer inquiries.
• Understanding of basic live chat and service technology for fielding customer requests ● Experience in a high call volume environment.

EDUCATION

Kabete National Polytechnic

2015-2018: Kenya Certificate of Secondary Education Mbagathi View Highschool

2006-2014: Kenya Certificate of Primary Education

Creative Bestcare Juniour Academy