Kevin Jansema

Experienced Dutch professional with 15+ years of experience in operational leadership, content analysis, and Quality Assurance. Strong expertise in policy-based content moderation, advertising optimization, and accuracy-driven workflows. Recognized for high performance accuracy and 115–126% productivity in high-volume remote environments. Reliable, structured, and focused on quality, compliance, and operational excellence.

Senior Content Analyst (Dutch) at Teleperformance Poland (2023-10 – Present)

• Reviewing website content and selecting up to five policy-compliant and business-relevant URLs per assignment for structured search navigation (sitelinks).
• Creating and structuring site links with concise descriptions to improve search usability and user experience.
• Ensuring compliance with advertising policies, content quality standards, and relevance guidelines for published assets.
• Performing Quality Assurance (QA) on colleagues' work, including grammar, spelling, policy adherence, and link validity.
• Reviewing and validating Price Extension assets, including text accuracy, pricing structure, and compliance with advertising rules.
• Approving or rejecting advertising assets using defined policy error codes and quality standards.

Awards & Recognition at Teleperformance Poland (2023 – 2026)

• Frequently recognized for high productivity, accuracy, and strong operational performance.
• High Productivity Track Record: Consistently delivering 115%–126% productivity while maintaining 99.60% accuracy.
• Quality & Leadership Support: Awarded Support Across the Board and QA Excellence for monitoring colleagues work and providing high-quality feedback
• Outstanding Team Player: Praised by Operations Management for reliability, collaboration, and positive attitude.

Customer Service & Back-office Specialist (Dutch) at Capita Poland (2023 – 2023)

• Handled customer inquiries via email and back-office systems for the Marks & Spencer project.
• Supported Dutch and international customers in a fast-paced service environment.
• Ensured timely and accurate resolution of customer cases while maintaining service quality standards.

Various Roles (Flexible Assignments) at Tempo-Team Netherlands (2019 – 2022)

• Worked across multiple companies in different industries prior to relocating to Poland.
• Adapted quickly to new environments and workflows while supporting operational team objectives.

Productie Operator / Production Chef / Mentor / Cleaning Coordinator at Koninklijke Vezet Netherlands (2005 – 2012)

• Operated and supervised multiple production lines, ensuring output targets, quality standards, and operational efficiency were met.
• Responsible for production workflow, machine setup, correct program usage, and efficient changeovers.
• Coordinated and supported small operator teams (3–4 people) to ensure smooth production processes.
• Trained and mentored new operators through a structured onboarding and training program, including practical assessments.
• Managed machine program administration, including updates, adjustments, and new product implementations.

Productie Operator / Production Chef / Mentor / Cleaning Coordinator at Koninklijke Vezet Netherlands (2013 – 2019)

• Operated and supervised multiple production lines, ensuring output targets, quality standards, and operational efficiency were met.
• Responsible for production workflow, machine setup, correct program usage, and efficient changeovers.
• Coordinated and supported small operator teams (3–4 people) to ensure smooth production processes.
• Trained and mentored new operators through a structured onboarding and training program, including practical assessments.
• Managed machine program administration, including updates, adjustments, and new product implementations.

Night Shift Cleaning Coordinator (Object Leader) at Koninklijke Vezet Netherlands (2013 – 2019)

Duration: 2–3 years

• Responsible for cleaning operations across 3 production areas during night shifts.
• Coordinated teams of 26–35 employees per shift to ensure hygiene, safety, and quality standards.
• Planned weekly schedules and handled ad-hoc staffing changes (e.g. sickness or shortages).
• Conducted daily coordination meetings and pre-shift briefings with supervisors and foremen.
• Monitored cleaning quality and implemented process improvements to increase efficiency.
• Communicated operational updates and instructions via email and internal coordination systems.
• Optimized workforce allocation during shortages by prioritizing critical production areas.

IT (Intermediate Vocational Education) in IT – ROC Schagen (2003 – 2004)

Metal Technology (Pre-Vocational Education) in Metal Technology – GSG Schagen (1999 – 2003)