Senior Content Analyst (Dutch) at Teleperformance Poland (2023-10 – Present)
- Reviewing website content and selecting up to five policy-compliant and business-relevant URLs per assignment for structured search navigation (sitelinks).
- Creating and structuring site links with concise descriptions to improve search usability and user experience.
- Ensuring compliance with advertising policies, content quality standards, and relevance guidelines for published assets.
- Performing Quality Assurance (QA) on colleagues' work, including grammar, spelling, policy adherence, and link validity.
- Reviewing and validating Price Extension assets, including text accuracy, pricing structure, and compliance with advertising rules.
- Approving or rejecting advertising assets using defined policy error codes and quality standards.
Awards & Recognition at Teleperformance Poland (2023 – 2026)
- Frequently recognized for high productivity, accuracy, and strong operational performance.
- High Productivity Track Record: Consistently delivering 115%–126% productivity while maintaining 99.60% accuracy.
- Quality & Leadership Support: Awarded Support Across the Board and QA Excellence for monitoring colleagues work and providing high-quality feedback
- Outstanding Team Player: Praised by Operations Management for reliability, collaboration, and positive attitude.
Customer Service & Back-office Specialist (Dutch) at Capita Poland (2023 – 2023)
- Handled customer inquiries via email and back-office systems for the Marks & Spencer project.
- Supported Dutch and international customers in a fast-paced service environment.
- Ensured timely and accurate resolution of customer cases while maintaining service quality standards.
Various Roles (Flexible Assignments) at Tempo-Team Netherlands (2019 – 2022)
- Worked across multiple companies in different industries prior to relocating to Poland.
- Adapted quickly to new environments and workflows while supporting operational team objectives.
Productie Operator / Production Chef / Mentor / Cleaning Coordinator at Koninklijke Vezet Netherlands (2005 – 2012)
- Operated and supervised multiple production lines, ensuring output targets, quality standards, and operational efficiency were met.
- Responsible for production workflow, machine setup, correct program usage, and efficient changeovers.
- Coordinated and supported small operator teams (3–4 people) to ensure smooth production processes.
- Trained and mentored new operators through a structured onboarding and training program, including practical assessments.
- Managed machine program administration, including updates, adjustments, and new product implementations.
Productie Operator / Production Chef / Mentor / Cleaning Coordinator at Koninklijke Vezet Netherlands (2013 – 2019)
- Operated and supervised multiple production lines, ensuring output targets, quality standards, and operational efficiency were met.
- Responsible for production workflow, machine setup, correct program usage, and efficient changeovers.
- Coordinated and supported small operator teams (3–4 people) to ensure smooth production processes.
- Trained and mentored new operators through a structured onboarding and training program, including practical assessments.
- Managed machine program administration, including updates, adjustments, and new product implementations.
Night Shift Cleaning Coordinator (Object Leader) at Koninklijke Vezet Netherlands (2013 – 2019)
Duration: 2–3 years
- Responsible for cleaning operations across 3 production areas during night shifts.
- Coordinated teams of 26–35 employees per shift to ensure hygiene, safety, and quality standards.
- Planned weekly schedules and handled ad-hoc staffing changes (e.g. sickness or shortages).
- Conducted daily coordination meetings and pre-shift briefings with supervisors and foremen.
- Monitored cleaning quality and implemented process improvements to increase efficiency.
- Communicated operational updates and instructions via email and internal coordination systems.
- Optimized workforce allocation during shortages by prioritizing critical production areas.
