Krithiga Kasinathan

Results-driven Operations and Logistics professional with 7+ years of experience across logistics operations, team leadership, and quality assurance. Expertise in ERP/WMS platforms (SAP EWM, Etendo), CRM tools (Salesforce), inventory control, and process optimization. Proven track record in improving operational efficiency, SLA compliance, and leading cross-functional teams in fast-paced environments.

Associate at Felyx (Cooltra Group) (2025-09 – Present)

• Manage end-to-end Order-to-Cash and Procure-to-Pay processes, including purchase order creation-in procurement commitment-a clear record of transactions before goods delivered, transport arrangement, and ERP integration
• Maintain accurate inventory records and optimize warehouse organization to boost productivity and reduce operational costs
• Leverage Etendo ERP to centralize commercial documentation (Sales orders, invoices, purchase orders)
• Enhanced data visibility and workflow accuracy, directly supporting business and operational goals

Team Leader at Desire Fragrances (2025-04 – 2025-09)

• Led daily B2B logistics distribution center operations, ensuring global order fulfillment and on-time deliveries
• Trained and supervised new employees; used SAP EWM for inventory control, goods receipt, storage, picking, and process optimization
• Operated EPT, supervised loading/unloading, conducted inventory audits, and ensured hazardous material compliance (DGD certified – IATA/IMDG/DGR)

Hub Manager at Huboo Technologies (2023-06 – 2025-03)

• Managed client logistics operations including order fulfillment, inventory tracking, and SLA compliance
• Acted as primary client contact, handling support tickets via Salesforce CRM
• Coordinated returns processing and QA validation across multiple hubs
• Monitored and supported administrative processes within WMS environments

Quality Assurance Analyst at Concentrix Technologies (2010-02 – 2012-06)

• Designed, modified, and troubleshot web pages, microsites, and branding products for CareerBuilder.com
• Conducted manual QA testing and managed test cases using TestRail
• Resolved job posting issues and collaborated with web administrators on data portability

Data Analyst at Expeditius Business Service Center (2008-08 – 2010-01)

• Performed accurate data entry and validation from paper and digital sources
• Maintained data integrity by resolving discrepancies

Bachelor of Engineering in Computer Science & Engineering – P.R. Engineering College, Thanjavur (Anna University) (2008)