Kshitij Srivastava

Overall 15+ years of IT industry experience.

And over 5+ years of experience as a Senior Solution Consultant. Excellent reputation for resolving problems and improving customer satisfaction.

In February 2019, I completed my Product Owner training and obtained Professional Scrum Product Owner – I Certificate via Scrum.org. This has given me a range of practical capabilities that will meet the needs of this role.

Senior Solution ConsultantFebruary 2017 – PresentDynaCommerce B.V. Sittard (Netherlands)Working in Agile/Scrum experience to take care of functional and technical solution for B2B and B2C omnichannel sales application for leading telecom operators. And applicable for all sales channels (Telesales, Retail, Indirect, online. etc)

Key responsibilities

• Initial point of contact for functional needs and wishes of customers and stakeholders.
• Design customer’s requirements into innovative solution and later transferring to a multidisciplinary team
• Managing solutions design using Architecture UML/Sequence and Lucid business flows, Microservices, SOAP & REST API
• Establish and manage healthy relationships with customer to sustain a strong business connection.

Achievements

• Introduced and successful Agile/Scrum delivery model
• Successful roll out the application for Telesales and Retail agency.

Master of Computer Application

Jiit, Noida, India

Graduated 2007